Customer Service Advisor – Student Accommodation
2 weeks ago
Customer Service Advisor – Student AccommodationCustomer Service AdvisorLocation : Home Park, BournemouthSalary : £25,545 per annum pro rata (£13.10 per hour) with overtime paid at 1.25 x hourly rateHours: Average of 37.5 hours per week (contracted to 1,950 hours annually) between 8am to 8pmTerm: fixed term 9 monthsAbout Student RoostStudent living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.What You’ll Be DoingWhy Join Student Roost?Customer Experience & Resident SupportEvents & Community EngagementOperational & AdministrationDebt ManagementInclusive & Supporting CultureOpportunities for Career GrowthTeam ExperienceMore Than Just a JobBenefits That Support You – see here for more detailWhat We’re Looking For: We’re not just looking for experience, we’re looking for the right attitudeSkills & QualitiesA People Person – friendly, approachable, and great at building relationships.Confident providing exceptional resident experience, handling enquiries, and resolving issues.A team player who thrives in a supportive and collaborative environment.Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.Organised and detail-oriented, with strong communication skills.Comfortable with sales, taking payments, following processes, and keeping accurate records.Resilient, with the able to stay calm under pressure, particularly during busy periodsNo prior property experience? No problem We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.Solutions orientated, with the ability to think on your feet.If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you Please note, successful applicants will be subject to a DBS check.This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.Apply now and take the first step towards a rewarding career with Student Roost.Customer Service Advisor – Student Accommodation #J-18808-Ljbffr
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Bournemouth, United Kingdom Student Roost Full timeCustomer Service Advisor – Student Accommodation Customer Service Advisor Location : Home Park, Bournemouth Salary : £25,545 per annum pro rata (£13.10 per hour) with overtime paid at 1.25 x hourly rate Hours: Average of 37.5 hours per week (contracted to 1,950 hours annually) between 8am to 8pm Term: fixed term until end of August 2026 About Student...
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