Data Analyst – ServiceNow

3 days ago

Stratford, United Kingdom SR2 Full time

Data Analyst – ServiceNow - AWS - Inside IR35

SR2 are supporting an exciting programme of work with a regulated client in London. You'll join an in-flight operational resiliency programme focused on optimising their ServiceNow platform. Successful candidates will produce dashboards, metrics, and insights related to CMDB, Change Management, service tiering, and ITSCM activity.

Key Responsibilities

Analyse ServiceNow and operational data to identify trends, gaps and risks.
Support CMDB data validation, quality assessments and remediation.
Produce dashboards and reports (e.g., Tableau, Power BI) for senior stakeholders.
Validate integrations and datasets across ServiceNow, AWS, Workday, Salesforce and other platforms.
Support testing and assurance of data accuracy following ServiceNow configuration changes.
Work with offshore teams to manage data cleansing and enrichment tasks.Required Experience

Strong analytical background with experience in ServiceNow reporting/CMDB data.
Proficiency with Tableau, Excel, Power BI or similar analytics tools.
Experience validating data sourced from AWS, Salesforce, Workday, or similar enterprise platforms.
Ability to interpret complex datasets and communicate insights clearly.
Experience working in operational resilience, risk or Service Management contexts is beneficial

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