Head of Outsourcing

Head of Outsourcing – Zurich Insurance Working hours: This role is available on a part‑time, job‑share or full‑time basis. Salary: Lucrative salary and benefits package. Location: Flexible on location in the UK with occasional travel to Swindon, London, Fareham offices. Closing date for applications: 19/12/2025. The opportunity We’re looking for a strong leader to head our Strategic Offshore Outsourcing – Insurance team. In this role, you’ll shape and deliver Zurich’s offshore outsourcing strategy including managing key contracts and partnerships to help us boost productivity and quality. You’ll be the expert for all major outsourcing arrangements, ensuring our operations support Zurich’s goals. What will you be doing? Creating and implementing an offshore outsourcing strategy that supports Zurich’s insurance goals. Finding and evaluating offshore partners to ensure they meet our high standards for quality, compliance, and operational excellence. Leading contract negotiations and managing agreements with both new and current offshore vendors. Building strong relationships with service providers, monitoring their performance, and improving services using KPIs and SLAs. Carrying out regular reviews and audits to ensure compliance with regulations and data security. Promoting standardised processes, continuous improvement, and effective knowledge sharing across offshore teams. Working closely with internal teams to streamline workflows and ensure smooth operations. Managing risks by creating mitigation plans and ensuring compliance with data privacy laws and industry regulations. Overseeing budgets, forecasting financials, and measuring the return on investment from outsourcing projects. Collaborating with senior management and encouraging teamwork between onshore and offshore colleagues to foster innovation and improvement. What are we looking for? Extensive experience in insurance operations, outsourcing, with significant experience in a senior leadership role. A solid understanding of insurance processes, products and customer needs, plus hands‑on experience managing large-scale offshore outsourcing. Knowledge of offshore outsourcing models and the ability to handle complex regulatory environments across multiple jurisdictions. A proven track record in negotiating, structuring, and managing contracts that deliver value, efficiency and quality. Experience building and maintaining strong relationships with external partners, using KPIs and SLAs to drive improvement. Expertise in leading process standardisation, transformation and knowledge transfer across diverse teams. A good understanding of data privacy, security and regulatory requirements in insurance, with the ability to spot and manage risks. Strong communication and stakeholder management skills, with the ability to work well across functions, cultures and geographies. A passion for innovation, continuous improvement and inspiring teams to perform at their best. What will you get in return? At Zurich, we offer a wide range of employee benefits so people can choose what fits them and their life. Our benefits include a 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. We’re an inclusive employer As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Who we are Zurich is one of the most responsible and impactful businesses in the world. With over 55,000 employees in more than 170 countries, we’ll support you as part of a strong, stable company with a long‑standing insurance heritage. Our culture values diversity, inclusion, wellbeing and continuous improvement. Seniority level Mid‑Senior level Employment type Full‑time Job function General Business Industries Insurance and Financial Services #J-18808-Ljbffr