Product Support Engineer
1 week ago
Product Support Engineer – OutBoard ADAM Audio GmbH invites you to apply for the Product Support Engineer role within its Focusrite Audio Reproduction Group, located in High Wycombe. Key Details Term: Full‑time, PermanentLocation: High WycombeSalary: £30,000 – £40,000 per annum + benefits About OutBoard OutBoard Motor Control specialises in delivering compact, solid and safe motor control systems for concert, theatre, sports venues, film and TV productions. Combined with smart digital tools, OutBoard provides intuitive solutions for even the most challenging staging requirements. Responsibilities Master current and legacy products, including parts and servicing knowledge, to inform and support customers efficiently. Act as a brand ambassador and present system designs to Sales and customers, delivering product demonstrations at trade shows and external events. Update internal documentation to ensure the most accurate information is available to customers. Support the Service team with training on test fixtures and other relevant tools, aiding root‑cause analysis to improve product quality. Build harmonious relationships with the Service and Technical Support team in the UK and with Direct Distributors. Manage day‑to‑day enquiries from customers, providing excellent support, quotations, and availability via the internal software system. Manage on‑site commissioning of projects. Collaborate with teams to specify innovative new product development. Engage with the market to keep abreast of emerging technologies and trends, driving OutBoard sales and staying ahead of the curve. Use own initiative to prioritise workload and problem‑solve, flagging senior team members when appropriate. Embed Health and Safety knowledge to ensure safety standards are met when working at customer venues. Qualifications and Skills Degree in Theatre Production, Live Performance, Technical Production, or similar (preferred but not essential). Experienced candidates without a degree will be considered. Previous experience in the live events industry in a relevant role such as Theatre Technician, Rigger, Systems Engineer, Product Support, or Product Specialist. Proficient in Microsoft Office (Word, Excel, PowerPoint). Willingness to travel to events and a UK driving licence. Enthusiastic with excellent attention to detail. Fast‑paced, capable of multitasking and working across varied deadlines. Can work unsupervised after a period of training. Excellent communication skills. Job Conditions This is a full‑time position of 37.5 hours per week, with standard working hours of 8:45 am to 5:30 pm Monday‑Thursday and 8:45 am to 4:00 pm Friday. Unpaid lunch breaks are 1 hour Monday‑Thursday and 45 minutes Friday. #J-18808-Ljbffr
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Product Support Engineer
2 days ago
High Wycombe, Buckinghamshire, United Kingdom The Focusrite Group Full timeProduct Support Engineer - OutBoardTerm: Full-time, PermanentLocation: High WycombeSalary: £ £40000 pa + benefitsAs part of the Focusrite Audio Reproduction Group, OutBoard Motor Control specialises in delivering compact, solid and safe motor control systems designed to meet the demands of concert, theatre, sports, venues, film and TV...
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Product Support Engineer
2 days ago
High Wycombe, Buckinghamshire, United Kingdom Focusrite Full timeTerm:Full-time, PermanentLocation:High WycombeSalary:£ £40000 pa + benefitsAs part of the Focusrite Audio Reproduction Group, OutBoard Motor Control specialises in delivering compact, solid and safe motor control systems designed to meet the demands of concert, theatre, sports, venues, film and TV productions.Combined with smart digital tools, OutBoard...
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Production Support Engineer
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High Wycombe, United Kingdom Origin Global Full timeAt Origin, we are the UK's leading specialist manufacturer of bespoke aluminium Bi-folds Doors and Windows. We aspire to be the best manufacturing company in the world and are always open to talking to people who share this view. We provide a motivational,fulfilling and safe environment for employees to thrive in. Our manufacturing facilities work on a...
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Production Engineer
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High Wycombe, United Kingdom TRS Consulting Full timeProduction EngineerScientific & Laboratory Equipment £40K + Excellent Benefits PackageAn excellent opportunity for a Production Engineer or Manufacturing Engineer to join a global market leader in laboratory water purification systems, offering full and comprehensive product training, excellent remuneration package, and opportunities for career...
