Enrollment Outreach Officer

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilise your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship What The Role Involves Track enquiries, applications, admissions data, and manage student recruitment pipelines. Utilise CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries and outcomes. Utilise various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programmes. Communication Skills: Effectively communicate with prospective students through various channels including in‑person interactions, phone calls, emails and other platforms. Customer Service Skills: Provide exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listen attentively to the needs and concerns of prospective students and respond with tailored solutions and support. Closing Skills: Effectively guide prospective students through the enrolment process and overcome objections to secure commitments and enrolments. Time Management: Efficiently manage time and resources to prioritise tasks, follow up with leads and meet recruitment goals within deadlines. Goal Orientation: Set ambitious recruitment targets and work diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrate resilience and persistence in the face of rejection or challenges and maintain motivation to meet recruitment targets. Program Knowledge: Maintain in‑depth knowledge of GBS programmes, including course content, admissions requirements and career outcomes. What We Offer 25 days annual leave, plus 8 public holidays. 1‑day extra leave per year of service, up to a maximum of 5 days. Workplace pension scheme. Tuition reimbursement for career development courses. Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and more. Perks@Work discount platform, wellbeing centre and more. Reward and recognition programme. £500 award employee referral scheme. Discretionary annual performance bonus. GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. #J-18808-Ljbffr