Client Success Manager

Salesfire Middlesbrough, England, United KingdomJoin or sign in to find your next jobJoin to apply for the Client Success Manager role at SalesfireContinue with Google Continue with GoogleSalesfire Middlesbrough, England, United KingdomJoin to apply for the Client Success Manager role at SalesfireGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleThe roleWe are seeking a dynamic and motivated Client Success Manager to join our team. The successful candidate will be responsible for managing a portfolio of clients, driving customer satisfaction through successful strategies and relationships, retention and upsell opportunities. This role involves frequent face-to-face client visits, making excellent communication and interpersonal skills essential.The part you’ll playClient Relationship Management: Build and maintain strong client relationships, serve as the main contact, and conduct regular face-to-face meetings.CRO and Email Marketing Strategy: Collaborate with clients to develop and implement effective marketing strategies that align with their business goals.Client Retention: Optimise client use of Salesfire’s solutions to expand usage and increase retention rates.Upsell Opportunities: Identify and pursue upsell opportunities of Salesfire products, contributing to increased Monthly Recurring Revenue (MRR).Performance Monitoring: Track client performance metrics, prepare and present reports, and provide recommendations for improvement.The skills you’ll needExcellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to analyse data and provide actionable insights.Familiarity with CRM software and client success tools.Customer-focused with a passion for delivering exceptional service.Self-motivated and able to work independently.Willingness to travel frequently for client visits.ExperienceMinimum of 3 years of experience in a client success, account management, or similar role, preferably within a SaaS company.Proven track record of managing and growing client accounts.The benefits24 holidays + Bank HolidaysA collaborative work environment where your contributions are recognised and rewardedExclusive discounts from our clientsCompany Pension SchemeOpportunities for personal developmentA fully equipped kitchen stocked with fresh fruit, beverages and monthly breakfast eventsA supportive team that values innovation and customer-centric solutionsSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMarketing ServicesReferrals increase your chances of interviewing at Salesfire by 2xGet notified about new Customer Success Manager jobs in Middlesbrough, England, United Kingdom.Hartlepool, England, United Kingdom 1 month agoSunderland, England, United Kingdom 1 day agoMiddlesbrough, England, United Kingdom 3 weeks agoNewton Aycliffe, England, United Kingdom 1 week agoPeterlee, England, United Kingdom 3 weeks agoNewton Aycliffe, England, United Kingdom 6 days agoRichmond, England, United Kingdom 2 days agoProduct and Process Development Manager - ManufacturingThirsk, England, United Kingdom 2 hours agoSunderland, England, United Kingdom 2 weeks agoRichmond, England, United Kingdom 2 weeks agoThirsk, England, United Kingdom 1 day agoKey Account Manager - Strategic Enterprise SolutionsMiddlesbrough, England, United Kingdom 1 week agoKey Account Manager - Strategic Enterprise SolutionsStockton-On-Tees, England, United Kingdom 1 week agoNorth East, England, United Kingdom 2 weeks agoKey Account Manager - Strategic Enterprise SolutionsDarlington, England, United Kingdom 1 week agoNorth East, England, United Kingdom 1 week agoRichmond, England, United Kingdom 3 days agoMiddlesbrough, England, United Kingdom 3 weeks agoKey Account Manager - Strategic Enterprise SolutionsKey Account Manager - Strategic Enterprise SolutionsMiddlesbrough, England, United Kingdom 4 months agoKey Account Manager - Strategic Enterprise SolutionsRedcar And Cleveland, England, United Kingdom 1 week agoKey Account Manager - Strategic Enterprise SolutionsSunderland, England, United Kingdom 1 week agoHartlepool, England, United Kingdom 2 months agoDarlington, England, United Kingdom 1 month agoMat Cover: Account Manager - N.E. England(Durham to Borders)Durham, England, United Kingdom 3 days agoStockton-On-Tees, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr