Care & Support Coordinator

Join to apply for the Care & Support Coordinator role at Draycott Nursing & Care. About Draycott Nursing & Care We are a recognised market leader in nursing, domiciliary, social and personal care. We pride ourselves on our professional and discreet service with our staff applying our 4 Cs; Compassion, Collaboration, Competence and Commitment. About You And The Role Reporting into the Head of Integrated Care, this role will focus on the smooth running of care delivered within Auriens Chelsea, monitoring the standards of care delivered, focusing on resident‑centred services and the overall wellbeing of residents. The role will liaise with the Draycott clinical team to ensure standards of care practice are upheld, establishing close working relationships with residents, the Draycott care team and the wider Auriens operations team. The Care & Support Coordinator will be a Draycott Ambassador as well as an Auriens Ambassador. This is a full‑time, onsite role based Monday to Friday (5 days per week). Key Responsibilities General Be a Draycott and Auriens Ambassador Be the champion for a holistic wellbeing approach at Auriens across all teams, coordinating an exceptional and seamless care and support service delivery To ensure confidentiality and professional boundaries are always maintained Team Daily oversight of the Day and Night Care Team working with residents at Auriens Chelsea, ensuring that full weekly rotas are covered at least one month in advance for planned activity Ensure that payroll for all Auriens Care Team is processed accurately on a monthly basis Escalate training needs for both the Care team and wider Operations team to the Head of Integrated Care Deliver highly effective communication across the business to key stakeholders (Auriens and Draycott as necessary), ensuring that all relevant parties know what is going on with regards to care delivered in Auriens Chelsea Collaborate across teams to ensure a full holistic wellbeing approach Residents Responsible for the safe onboarding and ongoing needs of our clients with care needs Build and maintain relationships with all residents and their families/advisors and understand their individual health and wellbeing needs Play a wellbeing role in planning and/or participating in resident trips and outings Provide wellbeing, care and support advice and guidance to residents and other colleagues, escalating to the Head of Integrated Care and Auriens Care Team to ensure the right resource is deployed Care & Support In liaison with the Draycott Clinical team, document changes in resident care needs, to ensure individual care plans and risk assessments are up to date Escalate residents that require immediate attention to the appropriate service Liaise with multidisciplinary healthcare professionals, such as Doctors, Physiotherapists, Occupational Therapists and all members of the multidisciplinary team To work with the Head of Integrated Care to ensure that all standards for compliance are adhered to To book in and personally provide cover for ad-hoc care visits for Auriens residents in case of need where the Care Team are already engaged with other planned activity, including escorting to and from appointments, emergency/urgent care, and assistance with medication administration/short‑term personal care, while transferring ongoing support needs to the Care Team To ensure that chargeable services are billed to clients in accordance with Draycott's standard procedures Essential Requirements An enhanced disclosure with the Disclosure and Barring Service Satisfactory references Occupational Health clearance Solid experience as a Care and/or Support Worker in a domiciliary setting Solid experience as a Care Coordinator in a domiciliary setting Experience and Attributes Health and Social Care qualifications, to level 3 or above 3 years experience in a professional care setting Experience working with remote field‑based teams would be helpful Professional care experience ideally in a domiciliary care / Residential and IRC setting Effective communication skills and empathy toward the varying issues faced by our clients Have excellent customer service skills that are compatible with a luxury service delivery Highly organised and detail oriented Computer literate Ability to maintain high standards with excellent listening skills Ability to support Business Development and appropriately promote our services Excellent communication and interpersonal skill Benefits Competitive salary Discretionary bonuses 25 days annual leave + Bank Holidays 2 paid volunteer days per year 5% company contribution to pension after probation Perkbox C2W and Tech Scheme Eye tests and frame financial support Recommend a friend bonuses #J-18808-Ljbffr