Duty Officer

2 weeks ago


East Midlands, United Kingdom The Braunstone Foundation Full time

Overview of Job : To deliver an effective customer orientated reception service to all tenants, visitors and groups, providing the highest possible standards of customer service and providing administrative support for day to day activities. Main Duties & Responsibilities : To provide a welcoming and professional reception service. Taking responsibility for ensuring that all incoming post is sorted and received and that parcels are logged and forwarded to authorised business users. Dealing effectively with face to face, telephone and email enquiries. Completing booking forms to ensure customer requirements are met, issuing receipts for cash and card payments taken and reconciling payments received. Working effectively as a team member, sharing information and supporting colleagues in delivering open days, events and projects such as Holiday Hunger Schemes (This could include setting up / clearing spaces, supporting mealtimes, providing First Aid ). To ensure that monitoring and recording systems are used (computer based and manual) to share information and support service delivery : Liaise with Deputy Manager to ... #J-18808-Ljbffr


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