Customer Service Specialist

1 week ago


Stretford, United Kingdom LANXESS Full time

Customer Service Specialist LANXESS – a leading specialty chemicals company – is looking for a Customer Service Specialist to join our team in Manchester, M17 1WT. Work Arrangement: Onsite Experience Level: Intermediate Business Unit: Polymer Additives Job Highlights Join LANXESS UK – a global leader in specialty chemicals. If you are passionate about building strong business relationships and delivering exceptional service, and you thrive in a fast‑paced, international environment, we want you on our team. What You’ll Do Own and manage relationships with key global accounts – you’ll be the trusted point of contact for our customers. Handle order management from start to finish, ensuring accuracy and timely delivery. Collaborate with sales, logistics, and supply chain teams to resolve challenges and keep customers informed. Drive continuous improvement projects and support our digitalisation goals. What We’re Looking For Fluent English (additional European languages highly desirable – German preferred) Experience in B2B customer service or order management (chemicals or manufacturing industry is a plus) Strong communication and interpersonal skills – you’ll work in a multicultural environment Ability to prioritise, work independently, and stay proactive under pressure A positive, enthusiastic attitude and a love for learning Nice‑to‑Haves SAP or similar ERP experience Knowledge of supply chain, logistics, or international trade Advanced Microsoft Office skills What To Expect If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on‑site interview, where you’ll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work. We are proud to be an equal‑opportunity employer and value diversity and inclusion. We’re also happy to discuss reasonable adjustments to support your application. Please Note: No agency approaches. Recruitment is managed centrally by our Talent team. Direct approaches to hiring managers will not be considered or eligible for fee payment. Contract Type: Regular What We Offer You Compensation: competitive package with global bonus and individual performance bonus programs. Comprehensive benefits: retirement plans, health programs, life insurance and medical care. Work‑life & flexibility: flexible working arrangements in all countries in which we operate. Training & development: support for professional and personal growth. Diversity: we welcome all who commit to our values. Interested? Apply today with your full up‑to‑date CV and we will be in touch with you soon. Lanxess UK is an equal opportunities employer. #J-18808-Ljbffr



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