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Customer Services Advisor Full Time
2 weeks ago
Customer Services Advisor Warwickshire Hospital | Customer Services | Permenant | Full Time | Salary £24,043.50 37.5 hours per week Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in building a healthier nation. As our Customer Services Advisor you will : Handle all customer enquiries in a timely manner, supplying customers with information about the services offered at the hospital Communicate with customers over the telephone, via email and face to face whilst providing excellent customer service Make outpatient clinic appointments for new and existing patients Assist in the preparation of clinic lists and ensuring the medical consultants have the required information Log enquiries on the Hospital CRM and oversee the customer journey Provide customers with information regarding Hospital services and treatments ensuring all requirements / queries are dealt with effectively Support our Marketing team with Patient open events To succeed as a Customer Services Advisor, you will need : Excellent customer service skills Excellent attention to detail Proven experience in customer service Excellent written and verbal communication skills Excellent interpersonal skills and a good level of IT literacy Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment Empathetic telephone manner Willingness to learn new tasks and contribute to the development of the department Key information about the role You will liaise directly with customers, answering all Customer Service enquiries. Answer queries regarding the medical specialties and consultants operating at the hospital. Handle bookings for medical appointments in person, by telephone and email. Ensure prospective patients have sufficient knowledge to make a booking. Prepare quotations for self-pay hospital treatments. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards; such as free gym membership, health assessments, retail discounts and pension options. This role also includes paid overtime. At Nuffield Health, we take care of what’s important to you. About Nuffield Health Warwickshire Hospital Nuffield Health Warwickshire Hospital offers the latest facilities and technology for the care of patients from Leamington Spa, Coventry, Kenilworth, Stratford and surrounding areas with a wide range of surgical and medical requirements. Our specialities include orthopaedics, spinal surgery, eye care, oncology, ear, nose and throat, diagnostic imaging and general surgery. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you. #J-18808-Ljbffr
