General Manager

General Manager – Crystal Care Collection Join to apply for the General Manager role at Crystal Care Collection Who are we? Oyster Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. Your role will be based in Bradshaw Lodge. The Role We are currently recruiting a General Manager to take overall responsibility and manage all aspects in the day‑to‑day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met. You will supervise, monitor and evaluate the care delivered to Residents, checking that legal requirements are met along with the highest standard as expected within the Care Home. Key Responsibilities To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters. To recognise and assess individuals' needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual. To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive. Responsible for understanding and complying with statutory and legal requirements relevant throughout the home. Follow residents' individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents' prescribed medication and maintaining systems to ensure effective stock management of all products. To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external. Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment. Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence. Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information. To support residents with their personal financial arrangements, maintaining confidentiality of all information. Responsible for the marketing, promotion and sales of the Home. To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident. Essential Skills Ability to control and manage budgets and accounts Knowledge of the principles of sales and marketing Skilled in the recruitment, selection and retention of staff Committed to a structured approach to training and development of staff Understanding of the Health & Social Care Act and Health & Safety legislation Leadership qualities, enthusiasm along with influencing and motivational skills Excellent interpersonal skills Professional, confident and warm personality Have a caring disposition, reliable and punctual Desirable Skills Understanding of Bognor Regis's local authority Experience with regulatory bodies Knowledge of Person Centred Software (PCS) Hours Of Work Your hours of work will be 09:00 – 17:00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total. We Will Offer A PERMANENT contract of employment A COMPETITIVE rate of pay We will SUPPORT you to complete an NVQ qualification FULLY FUNDED enhanced DBS check A job with PURPOSE and SATISFACTION FULLY FUNDED Blue Light Card PAY DAY Breakfast FREE Meal on Shift Experience Care home: 5 year (preferred) Management: 2 year (preferred) Our screening and recruitment process is conducted in line with Oyster Care Homes' Safeguarding Policy. Job Types: Full‑time, Permanent Location: Bognor Regis, England, United Kingdom #J-18808-Ljbffr