Hospital Administrator

2 weeks ago

Gillingham, United Kingdom Practice Plus Group Full time

Hospital Administrator Join to apply for the Hospital Administrator role at Practice Plus Group About the Role We’re looking for an organised and confident communicator who thrives in a busy, people‑focused environment. This role is ideal for someone who enjoys working in a fast‑paced, call‑centre‑style setting where most communication takes place over the telephone. You’ll handle a high volume of calls and support patients through every step of their healthcare journey—from referral to treatment. Key Responsibilities Be the first point of contact for patients, GPs, and clinical teams, primarily via phone calls. Manage patient referrals, pre‑assessments, and bookings, ensuring every detail is accurate. Handle a high volume of calls with professionalism, empathy, and efficiency. Coordinate appointments, arrange transport or translation services, and update patient records. Support clinical teams by processing outcomes and scheduling follow‑up care or surgical procedures. Maintain confidentiality and provide excellent customer service, even under pressure. Contribute to a positive team atmosphere in a lively and collaborative office environment. Qualifications & Requirements Excellent communication and listening skills, especially over the phone. Proven administrative experience, ideally in a busy customer service or call‑centre‑style role. Strong IT and data entry skills (Word, Excel). The ability to stay calm and professional when handling multiple calls and priorities. A team‑focused mindset and a flexible, proactive attitude. Experience in healthcare or medical administration is an advantage, but transferable customer service skills are also welcomed. Salary & Benefits Salary: £24,249 per annum 37.5 hours per week 25 days annual leave (increasing with service) plus bank holidays Access to a wide range of wellbeing and lifestyle benefits Ongoing support and development opportunities to help you grow in your role How to Apply To apply for the role, click on the link below. If you have any questions, contact sarah.melder@practiceplusgroup.com in our resourcing team. Applications will be processed at the time of application – Practice Plus Group may close the advertisement before the stated closing date. We actively promote diversity and equal opportunities. Applicants must have the right to work in the UK. #J-18808-Ljbffr

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