Support Worker

Overview Our Reablement Support Workers provide vital assistance to individuals in their homes post‑hospital discharge. They play a pivotal role in helping customers achieve their goals, working closely with dedicated occupational therapists to co‑develop personalised reablement plans under the guidance of the Senior Reablement Worker. Responsibilities Assist customers to achieve the goals and objectives set‑out in their person‑centred reablement support plan. Provide personal care and help with daily living activities such as washing, dressing, meal preparation, and personal care. Safeguard the health, safety and wellbeing of customers and colleagues. Support customers with the use of mobility aids and assistive equipment where required. Deliver reablement support in a range of settings, primarily the customers’ own homes but also day centres, day hospitals and the community. Assist customers with moving and positioning, adhering to health & safety requirements and organisational policy and procedures. Contribute to daily communications, record keeping, and document actions, interventions and incidents in customers’ records. Participate in regular team meetings and customer review meetings. Ensure compliance with the Data Protection Act and maintain customer confidentiality and security of information at all times. Communicate effectively with the immediate team and other health and social care professionals as appropriate. Participate in own supervisions, appraisals and objective setting. Assist the team with general duties if required (e.g. office filing, answering telephone calls). Work as part of the team, offering a flexible approach to staff rostering. Abide by the principles and practice set out in the staff handbook. Requirements Essential Experience which demonstrates ability to undertake the role. An understanding of relevant procedures and working practices. Awareness and understanding of the client group. Training and knowledge in a range of procedures and medical equipment to support clients. Basic knowledge of Wiltshire Council professional groups and external agencies. Sensitivity and empathy to build trusting and supportive relationships with clients and families. Care skills and basic knowledge of mobility, nutrition and financial issues to provide practical, emotional support to clients and families. Ability to follow routines, carry out set care plans, record and monitor changes in client condition. Basic literacy and numeracy. Ability to communicate one to one and in small groups with relevant client group. Care Certificate or equivalent skills and experience, or willingness to undertake the required training. General level of education to GCSE A-C or equivalent skills and experience. Empathy with the elderly and/or people with a disability and an understanding of their needs. Ability to work alone and as part of a team. Ability to prioritise and organise own workload. A pleasant and helpful manner. Effective communication both written and oral. Desirable Previous experience of providing care and support to the elderly and/or people with a learning disability. Basic knowledge of safeguarding. Basic knowledge of regulations relevant to community care. Work Conditions Work shifts to meet the needs of the service including early morning, evenings, weekends and bank holidays. Unsocial hours payment for unsocial hours working will be paid where appropriate. Travel across the Wiltshire area to carry out customer visits. Benefits Wiltshire Council offers a friendly, welcoming place to work with a 'One Council' ethos. We focus on getting the things that matter to our people right and provide continuous development, NVQ apprenticeships and upskilling through practice and skills development. Compensation Salary: £13.47 - £13.90 per hourHours per week: 37 hours Hiring Process Rolling advert: We are continuously reviewing and interviewing applicants weekly. We will stop accepting applications when sufficient applications have been received. #J-18808-Ljbffr