Field Application Engineer

Field Engineer Location: Livingston and surrounding areas. Employment Type: Full-Time. Salary: up to £28,000 + £4,000 allowance + Benefits. Responsibilities Diagnose, repair, and maintain IT hardware including PCs, laptops, printers, and peripherals. Support basic server, AV, telephony, and network tasks as required. Resolve operating system and application incidents following customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Log all incidents and resolutions using ITSM tools. Stay current with technologies and maintain relevant certifications. Participate in 24/7 on-call rota and perform overtime when required. Mentor junior engineers and contribute to team development. Maintain company assets and keep technical documentation up to date. Adhere to all company and customer policies and procedures. Skills & Experience Professional, presentable, and customer-oriented. Full UK driving licence (essential for site travel). Strong interpersonal and communication skills. Ability to obtain Government and/or Police Security Clearance. Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficiency in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive, skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. The agency specialises in technology recruitment across niche markets, including IT, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. Apprentice Telecoms Field Engineer (Remote, Edinburgh) Location: Edinburgh and surrounding areas. This is a fully remote apprenticeship designed for enthusiastic individuals eager to learn in the rapidly evolving telecommunications industry. All travel to customer sites will be occasional. What You'll Learn and Do Assist senior engineers in installing, maintaining, and repairing telecom equipment and systems. Troubleshoot connectivity issues and perform diagnostics on customer premises and network equipment. Conduct site surveys, prepare reports on network infrastructure, and identify potential issues. Manage tools and equipment to ensure readiness for deployment. Adhere to health and safety protocols. Develop a deep understanding of fibre optic technology, copper cabling, and wireless communication systems. Handle customer inquiries and provide clear explanations of technical issues and resolutions. Use remote diagnostic tools and ticketing systems for workload management. Participate in team meetings and training sessions. Contribute to a positive customer experience through reliable, efficient service delivery. What We're Looking For Strong interest in technology and telecommunications. Excellent problem‑solving skills and logical diagnostics approach. Strong communication and interpersonal skills. Proactive attitude and willingness to learn. Reliability and punctuality with a commitment to deadlines. Ability to work independently and manage time effectively in a remote setting. Basic understanding of IT and networking concepts is a plus. Must be eligible to work in the UK and have a valid UK driving licence. Commitment to completing the full apprenticeship program. This apprenticeship includes comprehensive training, mentorship, and a pathway to full‑time employment upon successful completion. Apply today to launch your career in telecoms. Application Support Engineer - Edinburgh Key Responsibilities Provide time‑critical support and maintenance for multi‑slot batch and applications that serve the global Asset Management business. Perform application recovery, incident management, and root‑cause analysis across global time zones. Support scheduled release and deployment activities, including validation, rollback planning, and post‑deployment monitoring. Evaluate infrastructure, systems, and third‑party changes for potential impact on supported services. Collaborate with infrastructure specialists to implement fixes and enhancements. Participate in Disaster Recovery events in maintenance windows. Work seamlessly with service partners to ensure robust service levels. Produce and maintain technical documentation to support production services. Develop, test, and maintain application code, contributing to sprint activities. About the Candidate Experience in application support and maintenance. Strong proficiency in SQL for data querying, processing, and performance tuning. Familiarity with financial services, preferably trading, and compliance practices. Understanding of data warehousing, ELT/ETL processes, and data modelling. Experience with scheduling tools and support for Windows applications. Proactive mindset with a focus on service and customer impact. Strong analytical and problem‑solving skills. Excellent communication and collaboration abilities. Ability to work independently and within cross‑functional teams using agile practices. Exposure to DevOps practices and tools. Familiarity with Microsoft Azure, Microsoft Fabric, Azure Data Factory, Snowflake, and DBT. Experience with Autosys, Ab Initio, Markit EDM, IBM MQ, and PowerShell. Desirable Skills Experience with DevOps practices and CI/CD. Knowledge of cloud‑native development platforms. Experience with autosys scheduling, Ab Initio, and other ETL tools. Understanding of Active Directory, networking, and scripting. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please let us know. Our benefits include 40 days annual leave, 16% employer pension contribution, discretionary performance bonus where applicable, private healthcare, and flexible benefits (gym discounts, season ticket loans, employee discount portal). For more details, see our benefit package. We are committed to providing an inclusive workplace where all forms of difference are valued and free from unfair or unlawful treatment. If you need assistance or an adjustment due to a disability, please let us know as part of your application. #J-18808-Ljbffr