Senior Manager, Sales Operations

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all‑in‑one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. This is a hybrid role, working from our Brighton offices 3 days per week. What You’ll Be Doing We are looking for an exceptional Senior Manager, Sales Operations & Enablement to serve as the critical bridge between strategy, process, and execution across our entire sales team. This is a high‑impact, hybrid role where you will not just administer tools and training but actively define the success framework for our go‑to‑market organisation. If you thrive on leveraging data to drive change and possess the ability to influence without direct authority, this role is for you. Strategic Leadership & Planning Strategy & Definition: Drive and define the overarching sales enablement strategy, ensuring alignment with global sales objectives and overall business goals. Cross‑Functional Influence: Work deeply with senior leaders in Sales, Marketing, Product, People and Growth to ensure processes, content and strategies are fully aligned and optimised end‑to‑end. Change Management: Act as a critical agent of change, managing complex, high‑impact projects from ideation to successful completion across multiple, often competing, stakeholder groups. Managing a small team of two who will be instrumental in helping you achieve the above. Technology & Data Mastery Technology Management: Expertly evaluate, select, implement and maintain the entire sales technology stack (including HubSpot, Jira, Looker etc). ROI Analysis: Serve as the subject‑matter expert on all system functionality and integrations, constantly analysing usage metrics and measuring the ROI of all technology investments. Data & Insights: Conduct deep, data‑driven analysis to identify critical knowledge, skill or process gaps; translate complex findings into actionable insights and strategic recommendations for senior leadership. Enablement & Coaching Excellence Content Lifecycle: Oversee the entire sales content lifecycle, from defining content needs to creating customised assets and measuring their effectiveness at each buyer stage. Training Design: Design and deliver advanced, modern training and coaching programmes focused on high‑value topics (e.g., value‑based selling, advanced objection handling, competitive positioning). Manager Coaching: Directly coach and enable sales managers on how to effectively coach and develop their own teams, ensuring skills and knowledge transfer is leveraged across the organisation. Qualifications 5+ years of progressive experience in a strategic Sales Operations and/or Sales Enablement role, preferably within a high‑growth or high‑performance sales environment. Demonstrated expertise in HubSpot and a strong familiarity with the modern sales tech landscape. A proven track record of managing and leading complex, multi‑stakeholder projects simultaneously. Exceptional strategic thinking, analytical skills, and superior communication capabilities. A self‑starter who is adept at managing change and influencing outcomes across various teams without direct reporting lines. We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Benefits Private Healthcare including dental and opticians services through Vitality. Worldwide travel insurance through Vitality. Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical). Salary Sacrifice Pension Scheme up to 7% match. Octopus EV Salary Sacrifice Scheme. 28 days holiday (plus bank holidays). Annual Learning and Wellbeing Budget. Enhanced Parental Leave. Cycle to Work Scheme. Season Ticket Loan. 6 free therapy sessions per year. Dog Friendly Offices. Free drinks and snacks in our offices. #J-18808-Ljbffr