Customer Service Advocate

2 weeks ago


Sunderland, United Kingdom ATR Full time

We're looking for a dedicated and enthusiastic Customer Service Advocate to join our team in Sunderland, on a full-time, temporary basis. Key Duties:Provide clear, accurate information, advice, and guidance to customers across a range of channels, including face-to-face, telephone, email, letter, web chat, and social media.Resolve enquiries efficiently at the first point of contact wherever possible.Carry out surveys, telephone interviews, and data collection tasks to support service improvement and customer insight projects.Contribute to campaigns, community outreach, neighbourhood engagement activities, and major public events.Actively listen to customers, understand their needs, and build strong, professional relationships to ensure every interaction is positive and respectful.Five GCSEs (or equivalent) at grades A-C / 5-9, including English and Maths.Excellent communication and interpersonal skills, with the confidence to engage with people from all backgrounds.The ability to adapt to different communication channels, digital systems, and changing processes.A proactive and flexible approach, with a genuine commitment to delivering high-quality customer care.Previous experience in a contact centre or customer service role is desirable. #J-18808-Ljbffr



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