Service Supervisor
2 weeks ago
As Supervisor you will be responsible for leading a team of technicians, skilled/semi-skilled engineers, apprentices and trainees and ensuring they are fully engaged on the maintenance, service, installation and repair of commercial/industrial refrigerating and air conditioning plant.
Main Responsibilities
* Directly supervise a team of service engineers/technicians.
* To accurately estimate labour cost of maintenance, service & repair work and prepare quotations for customers.
* To help allocate labour to maintenance, service, installation and repair contracts with specific responsibility for customer satisfaction and financial result.
* To carry out simple design and project work from catalogue sales. Agree and meet sales margin with Service Manager.
* To plan all service, maintenance, installation and repair work using available records, estimates, drawings and specifications to meet contract requirements.
* To ensure training for Engineers and Technicians is carried out as necessary.
* In conjunction with Service Manager to ensure maximum utilisation of human and material resources, providing engineering support as required.
* To ensure that the Company’s technical and safety standards are maintained in accordance with Health & Safety Practices as outlined in the Company Health and Safety procedures and to make recommendations for improvements as necessary as well as the reporting of accidents.
Our Ideal Candidate
* Strong planning and organisational skills; ability to work to tight deadlines and manage conflicting priorities
* Strong written and verbal communication skills
* Inquisitive mind and conceptual thinker
* Ability to engage and motivate a team
Required Experience
* Previous supervisory experience an advantage
* Minimum 2 years’ experience as a Service Engineer/Technician in an industrial setting
* Substantial practical experience with all aspects of refrigeration and air conditioning, both mechanical and electrical.
Pay & Benefits
* 26 days annual leave
* Defined pension contribution plan
* Life Assurance
* Company vehicle
* Private medical scheme/Company sick pay scheme
* Bonus scheme
* Continued professional development, including study leave and financial support for role related qualifications
* Eye care vouchers
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