Senior Housing Benefits Officer

1 week ago

North West London, United Kingdom Vox Network Consultants Full time

Senior Housing Benefits Officer – North London 
Hybrid Working
£30 per hour (Umbrella)
3–6 Month Ongoing Contract

Are you an experienced Housing Benefits professional ready to step into a high-impact role within a fast-paced and evolving environment? This North London local authority is seeking a Senior Housing Benefits Officer to join their team and support vulnerable residents across the borough.

About the Role Against a backdrop of continually changing regulation and guidance, you will play a key role in delivering a high-performing, customer-centred financial assessment service. You’ll help manage a team responsible for providing financial assistance towards rent, Council Tax, and social care costs for approximately 21,000 households — representing 1 in 5 of the borough’s most vulnerable residents.
Your work will directly contribute to the council’s Use of Resources Assessment and their overall Comprehensive Performance Assessment (CPA) score, ensuring the service operates at peak performance and maintains compliance with all statutory requirements.

Key Responsibilities
Manage and support a team delivering accurate and timely financial assessments and Housing Benefit/CTR decisions.
Ensure high-quality service delivery in line with legislation, guidance, and best practice.
Handle complex cases and provide expert technical advice to colleagues and residents.
Contribute to continuous service improvement to maximise CPA performance.
Support the delivery of financial assistance for rent, Council Tax, and social care costs across diverse and vulnerable households.Essential Requirements To be successful, candidates must have:

Extensive and recent experience in revising, preparing, submitting, and presenting Housing Benefit appeals at tribunal hearings, both in person and online.
Strong technical knowledge of Housing Benefit, Council Tax Reduction, and relevant legislation.
Experience working within a high-volume local authority environment.
Excellent communication skills and the ability to handle complex and sensitive cases with professionalism.
The ability to work effectively in a hybrid model and hit the ground running.PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email

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