Incident Management Coordinator

2 weeks ago


East Midlands, United Kingdom Total Integrated Solutions Ltd Full time

This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team asan Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment todelivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.The role involves:Log and distribute reactive calls to engineers in line with SLAs/KPIsLiaise with site engineers to ensure jobs are responded to and updated in real timeProcess completed paperwork and action additional work required, where applicableLiaise with the customer to ensure all updates are communicated effectivelyEnsure completed calls are costed in accordance with contract termsGeneral promotion of the Company and it’s servicesUpdating/maintaining the Company’s maintenance software in line with complianceKey experience / Qualifications:Be able to communicate and build successful working relationships with customers and other employeesExcellent verbal and written communication skillsGood IT skills and a familiarity with Microsoft softwareYou will be a team player with ambition who is willing to learn new technologies and proceduresIndustry knowledge would be beneficialQualities required:A Positive, self-motivated proactive individualAbility to operate effectively under pressure to rapidly changing circumstancesGood communication skills with the ability to build successful working relationships with customers and colleaguesBe well organised and have self-disciplineHave the desire to learn and continually improve your knowledgeWe will offer the following package:Monday – Friday, 8.00am – 5.00pm (Permanent)£26,500 - 28,080 (depending on experience)Commitment to annual inflation increase in salary, Difference Maker Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Pension Salary Sacrifice Scheme, Holiday Buy Scheme, Perks and Employee Assistance ProgramTo apply:Please send your CV to careers@tis.co.ukPeople Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts NG18 5BU #J-18808-Ljbffr


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