Logistics Workflow and Real:Time Analyst

Logistics Workflow and Real:Time AnalystTipTopJob West Midlands, England, United KingdomJoin or sign in to find your next jobJoin to apply for the Logistics Workflow and Real:Time Analyst role at TipTopJobLogistics Workflow and Real:Time AnalystTipTopJob West Midlands, England, United Kingdom1 day ago Be among the first 25 applicantsJoin to apply for the Logistics Workflow and Real:Time Analyst role at TipTopJobGet AI-powered advice on this job and more exclusive features.Workflow and Real:Time AnalystReferenceUmbrella Rate: A GBP 22.13/hr (Inside IR35)Are you ready to take your career to the next level in a fast:paced and dynamic environment? This Workflow and Real:Time Analyst role offers an incredible opportunity to thrive in a position where your skills and dedication will make a tangible impact. With the chance to play a pivotal role in modernising workflow management systems and contributing to exceptional customer experiences, this is a role that promises both challenge and reward. If youre passionate about resource planning, real:time operations, and data:driven decision:making, this company is the perfect place for you to excel.What You Will Do: Monitor live service performance, overseeing call lines and online chat activity to ensure efficiency throughout the day.: Manage resources in real time, adjusting staffing and agent codes to maintain optimal service levels.: Oversee the real:time inbox, ensuring prompt responses and timely communication.: Create and maintain weekly schedules to ensure adequate coverage across all customer interaction channels.: Produce insightful contact volume reports and analyse performance trends to support operational decisions.: Use data to identify patterns and recommend adjustments to improve efficiency and enhance the customer experience.What You Will Bring: A strong work ethic, reliability, and commitment to excellence.: Exceptional multitasking abilities, with the capacity to manage multiple priorities seamlessly.: Excellent communication skills, both written and verbal, to build positive relationships and convey information effectively.: Data:Driven: Comfortable working with data to draw insights and support operational decisions.: Proficiency in Excel, including advanced formulas and functions, to automate tasks and analyse data.: Experience with Calabrio or similar workforce management platforms is highly desirable.This Workflow and Real:Time Analyst role is integral to achieving the companys mission of delivering outstanding customer service and operational efficiency. By modernising the workflow management system and transitioning to advanced platforms, you will directly contribute to the companys vision of innovation and excellence in customer relationship management. Your ability to coach, guide, and collaborate with team members will be pivotal in driving success and ensuring the company remains at the forefront of its industry.Location:This exciting opportunity is based in Whitley, with hybrid working opportunities after an initial training period.Interested?Dont miss your chance to be part of a role that offers growth, impact, and the chance to shape the future of customer service operations. Apply now to become a Workflow and Real:Time Analyst and make your mark todayYour CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesAdvertising ServicesReferrals increase your chances of interviewing at TipTopJob by 2xGet notified about new Workforce Management Analyst jobs in West Midlands, England, United Kingdom.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr