Business Systems Analyst

Join to apply for the Business Systems Analyst role at PXC We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia). Our mission is clear: to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit. About the Team The Business Systems Analyst team comprises experienced analysts who collaborate with stakeholders to refine business requirements into clear user stories for development and QA teams. Their primary focus is to enhance our customer‑facing 1Portal by managing new products, integrating with Salesforce, and implementing innovative solutions to deliver a seamless user experience. About Your Role PlatformX Communications powers the UK's Business Connectivity market. We offer flexible and user‑friendly cloud and connectivity solutions to partners, with a goal to become the fastest growing provider of high bandwidths (1Gb+) and the top Connectivity Platform in the market in the next 5 years. As a Business Systems Analyst, you will play a critical role in driving the success of our projects. You will collaborate with cross‑functional teams, stakeholders and vendors to gather and analyse business requirements and processes. You will work across a range of systems from our award‑winning 1Portal to our CRM system as well as web services and APIs. The ideal candidate is a self‑starter who demonstrates attention to detail, thorough planning and strong analytical skills. Key Responsibilities Plan business analysis activities and manage communications to stakeholders. Conduct functional/technical requirement gathering sessions with business users. Work closely with technical teams to design solutions and user stories. Analyse, validate and document existing business processes and map functional and non‑functional requirements onto the to‑be process model to demonstrate the impact of change. Be comfortable reading web service documentation and translate this into technical specifications for the development teams. Use established tools and techniques to identify and document current and future state business processes. Prepare IT & business requirements, functional specifications, user stories, review business processes and make recommendations. Produce supporting documents for users and training. Work with internal and offshore development teams. Be involved with the full software development lifecycle through scope, plan, build, test and deployment. What Will Make You Successful in this Role Proven experience of working on IT systems to help make crucial changes and updates. Experience within a business analyst position. Strong understanding of investigation techniques, stakeholder analysis and management, strategy analysis and requirement engineering. Knowledge of using a variety of modelling & analysis tools, methods and standards (e.g., Business process modelling, use cases, writing user stories, root cause analysis). Experience in full project lifecycle (Agile and/or Waterfall methodologies). Scope control and stakeholder management skills. Strong written and verbal communication skills with the ability to interact with all levels within the organisation. Experience of using software delivery tools such as Jira/Trello. Good interpersonal and team skills. Extremely proactive, highly organized, with proven ability to manage multiple tasks. How We Look After Our Employees Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours of leave every year for you to use how you wish. Our hybrid working policy offers flexibility to work from home as well as connect with colleagues in one of our accessible and collaborative office spaces. A starting holiday allowance of 25 days and up to 10 extra days via our holiday purchase scheme. Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus. Free broadband for all employees plus gifts for major life events such as marriages and births. Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more. A range of inclusive employee networks to help integrate employees into life at PXC. (Days and hours are based on a full‑time employee’s working pattern and leave is pro‑rated for part‑time employee) At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9‑5. We are a dynamic workplace and we want to talk to you about how you like to work. Seniority level Associate Employment type Full‑time Job function Information Technology Industries Telecommunications #J-18808-Ljbffr