Resident Welfare Officer

1 day ago

York and North Yorkshire, United Kingdom Mears Group PLC Full time

Resident Welfare Officer at Mears Group PLC Annual salary: up to £28,917 per annum plus a company car. Location: Bradford, Huddersfield, Doncaster, Barnsley, and Halifax Contract: Full-time, FTC Do you have a passion for making a real difference in people's lives? This role offers a dynamic environment where no two days are the same. Mears Housing Management seeks compassionate Resident Welfare Officers to help vulnerable individuals avoid homelessness and move into settled accommodation. You will provide hands‑on, pastoral, floating support to service users, helping them manage their interim accommodation and navigate toward a stable home. About the Role The Resident Welfare Officer role combines administrative, practical, and supportive tasks. You will balance paperwork with hands‑on support, requiring strong organisation, communication, and the ability to work independently. This field‑based position includes a Company Car; a full UK driving licence is required. What You’ll Be Doing Conduct face‑to‑face support sessions covering health, finance, repairs, and the move‑on process. Identify and report safeguarding concerns. Keep detailed records and report incidents as necessary. Manage your diary efficiently and work independently. Oversee a portfolio of properties, ensuring maintenance and repairs are reported and completed. Carry out general cleans and ensure quick turnaround of properties when service users move out. Check completed maintenance work and plan further support needs. Assist service users with appointments and other essential tasks. Arrange food parcels and other necessities. Maintain strong working relationships with probation services, liaising at least weekly. Role Criteria Experience working with vulnerable individuals or in a housing/welfare support role. Strong communication and interpersonal skills for face‑to‑face and remote contact. Ability to manage multiple responsibilities while maintaining high service standards. A proactive, compassionate, and empathetic approach to problem‑solving. Full UK driving licence (company car provided). Strong organisational skills and the ability to work independently. Benefits 25 days annual leave plus bank holidays Annual Mears Fun Day Volunteering Leave Staff perks with Mears Rewards (discounts, holiday schemes, eye‑test vouchers, share‑save scheme) Family‑friendly policies Company car and fuel card To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months, and have fewer than 9 points. All our roles require candidates to have entitlement to work within the UK; Mears does not offer visa sponsorship. As part of the recruitment process, background, identity, security clearance, and BPSS checks will be carried out. Appropriate identification, proof of address, references, valid passport, and proof of UK residency for the last 5 years are required. Apply below or discuss your application further by contacting: Vickie Rudge (Vickie.Rudge@mearsgroup.co.uk) At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, support the Armed Forces Covenant, and pursue social mobility through optional background information requests to enhance opportunities for diverse applicants. #J-18808-Ljbffr

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