Independent Living Operations Manager

Permanent, Full‑Time (37 hours per week) At Stockport Homes Group, we pride ourselves on delivering excellent services that make a lasting difference to our customers and communities. We're looking for a dynamic, forward‑thinking Independent Living Operations Manager to lead a high‑performing, fast‑paced service supporting older adults, disabled people and vulnerable customers across the borough. You'll provide operational leadership to teams delivering housing management and support and our 24‑hour Carecall tele‑care response service. This role is perfect for someone who thrives on empowering people, driving change and delivering outstanding customer experience. Responsibilities Lead, motivate and develop a large, dispersed and on‑site workforce delivering services 24/7. Ensure the delivery of high‑quality, person‑centred housing management and support services that promote independence. Be accountable for team performance, achieving KPIs and maintaining exceptional quality standards. Drive change, continuous improvement and service innovation while identifying opportunities for growth. Effectively manage service budgets, external contracts and resources to ensure value for money. Lead on business continuity planning and project delivery. Work with development teams and key partners to shape new specialist housing provision. Ensure Carecall maintains compliance with the TSA Quality Standards Framework, putting customer and staff safety first. Act as a safeguarding champion for the service. Build strong, positive relationships with Stockport Council and other key partners. Deputise for the Head of Independent Living when required. What we expect from the successful candidate Be highly organised, self‑motivated and able to manage competing priorities. Perform effectively under pressure, handling complex situations with professionalism. Bring experience in leading large teams and managing staffing issues. Be a strong problem‑solver with the ability to resolve issues quickly while maintaining excellent customer service. Understand best practice in service delivery, safeguarding and housing support. Be confident managing budgets and analysing performance data. Represent SHG positively, championing our values at all times. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. If you want to lead services that genuinely improve lives and help shape the future of Independent Living in Stockport, we’d love to hear from you. If you would like to find out more, for an informal chat contact Eva Holt. This role will be on Stockport Homes Limited terms and conditions. The successful applicant’s appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service. We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. Benefits Great pension – Access to the generous GMPF scheme including life cover. Generous annual leave – 28 days, rising to 31 days after 5 years. Health Cash Plan – Claim back part of your everyday medical and healthcare costs. Retail discounts – Savings on food, shopping and more. A workplace driven by strong core values and a passion for excellence. #J-18808-Ljbffr