Floor Lead

OverviewSince 2015 Mejuri has reimagined what fine jewelry can be in a modern world, shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion and should never come with guilt. It’s about celebrating yourself, your style, your life, your everyday. Mejuri meets customers where they are online in app and through a growing global retail footprint of 45 stores worldwide. Mejuri is also deeply committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.The Role :The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are expertly executed and maintained. The Floor Lead maintains a strong presence on the sales floor, has outstanding people skills, and champions Mejuri’s values. A true team player with a can-do attitude that motivates the team on a daily basis.Customer ExperienceEnabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.Expertly executes and coaches others to execute our Selling Programs.A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.Assist the team with implementing various customer-centric campaigns and maintaining relationships.SalesPositively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients.Drive business through clienteling, sourcing new customers and fostering existing customer relationships.Manage sales floor operations, coaching and providing feedback in the moment to support the sales team.Provide critical insights and make recommendations daily.OperationsResponsible to support all operational workflows and uphold our standard operating procedures including but not limited to: opening / closing the store, managing merchandise, sales floor management and employee management & ensuring all business requirements are achieved each day.Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.Manage inventory tasks including but not limited to shipping & receiving, inventory transfers, etc.Work with store management to identify opportunities to improve daily operations of the store (i.e., systems, tools, processes).Ensure physical store maintenance is upheld 10 / 10.Visual MerchandisingPartner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine action steps to improve sell-through.Provide support to Visual Lead during implementation of retail campaigns.Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.Support with the day-to-day maintenance of visual displays and product.Report any damaged display product or tools to the Visual Lead.Provide feedback to Visual Lead relating to gaps and opportunities.What you’ll bring to the teamExperience in a high-volume retail environment.Adaptable with the ability to think creatively and quickly.Excellent organization and analytical skills.Critical thinking ability – identify potential challenges and develop action plans.Physical requirements: Ability to stand for 8 hours, lift 50 lbs.Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.Benefits at MejuriComprehensive medical and dental benefits including mental health coverage and generous personal and sick days for our full-time employees. We also offer bereavement leave including miscarriage and stillbirth support.Parental leave salary top-up of up to 80% as well as a personalized return-to-work transition and accommodation plan for full-time employees.Semi-annual performance reviews.Internal coaching department and learning and development to support career growth and plans for everyone.A generous product discountMejuri ValuesOur eight core values guide our decisions and culture: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST.Accommodation / Accessibility : Mejuri does not discriminate in hiring or terms and conditions of employment because of race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status, or any other protected category recognized by provincial or federal laws. If you require any accommodation, please inform us and we will work with you to meet accessibility needs. For accessibility-related assistance requests for information in accessible formats or to report accessibility problems, please share in your application.Key Skills — Bidding, Apps, Benefits, Corporate Recruitment, Android DevelopmentEmployment Type : Part-TimeExperience : yearsVacancy : 1 #J-18808-Ljbffr