Host

1 week ago

Hounslow, United Kingdom Sodexo Ltd Full time

About the Role Lounge Host at United Airlines Lounges Terminal 2 Heathrow Airport Provide full 5-year employment history, including any criminal record details. Permanent full‑time employment will be offered upon successful completion of the probation period and airport pass clearance. We’re experience makers and food fanatics and we’re hiring Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live We’re so much more. Be part of something greater. Greet customers in a friendly, welcoming manner and provide exceptional customer service to ensure that Service Standards and Procedures are always followed. Maintain front‑of‑house displays, replenish when required, and uphold a consistently high standard of food quality and presentation. Engage passengers during service, multitask efficiently, and work well with others. We maintain the highest standards and, with your help, we’ll ensure that all our services are delivered with care, flair and a winning smile. Sodexo reserves the right to close this advert early if we receive a high number of applications. Package Description 39.66 hours per week Starting from £13.40 per hour Shift pattern: 2 early shifts, 2 late shifts, followed by 2 days off Early shift: 04:30–13:30 Late shift: 13:15–22:15 Permanent – Full Time (subject to successful probation and airport pass clearance) Extensive employee benefits, rewards, and recognition Main Responsibilities Present the menu to customers and be familiar with all dishes. Ensure that Service Standards and Procedures are always followed. Ensure all counters are set up to the agreed standard and specification. Ensure a ready supply of all service items is always available, liaising with Chefs and back‑of‑house staff for a smooth, efficient service. Ensure timely and accurate delivery of orders. Maintain cleanliness of the dining area. Provide refills of water and other beverages. Accommodate customers’ needs and answer questions. Additional Responsibilities Attend all location meetings as required. Show commitment to company values in all aspects of your role. Act as a positive ambassador for the business. Cooperate with all team members and undertake duties in the kitchen/service areas as requested. Follow objectives set by management and use the training given when necessary. Essential Qualifications Excellent customer service skills. Previous experience working in a hospitality role. The ability to prioritise and have an eye for detail. Knowledge of food safety and COSHH (advantageous). Good communication skills – written and verbal. The ability to demonstrate great teamwork. The ability to follow instructions. Desirable Qualifications Lounge experience. About the Company Sodexo Live – We’re Experience Makers. We believe in making every moment count for our guests and team members. Our events span high‑profile sports venues, cultural destinations, corporate events and more, creating unforgettable moments across the globe. As part of Sodexo Live, you’ll belong to a team that feels like family, act with purpose, thrive in your career, and be alive in the moment, creating shared experiences that matter. #J-18808-Ljbffr

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