Receptionist - Macmillan Brook Unit.

We are currently seeking an enthusiastic and conscientious receptionist to work in our busy Oncology and Haematology department in Macmillan Brook Unit. You will be working with the admin team to deliver a quality service to patients and careers.As you would be the first point of contact, it is important to have good customer service. You will sometimes come across patients that are facing difficulties therefore, it is important that the successful candidate has a polite and caring attitude.PLEASE NOTE: We are unable to offer sponsorship for this postMain duties of the jobCollaborate within the Macmillan Brook Unit, supporting the Admin Team, including doctors and nursing teams.Deliver a comprehensive outpatients reception service to patients, families and careers.Action patient appointment requests from E-Outcomes and complete end-of-day cashing up for each clinicsUphold patient confidentiality and manage sometimes distressed patients with sensitivity, adhering to protocols.To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times.To offer the patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process.To maintain a calm attitude at all times, being aware of patients' worries and concerns coming to hospital.About usOur people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership developmentWidening access (anchor institution) and employabilityImproving the experience of staff with disabilityImproving the EDI literacy and confidence of trust staff through training and developmentMaking equalities mainstreamJob responsibilitiesProvide at all times, a welcoming, supportive and caring environment for patients, relatives and visitors.Maintain daily the Outpatients Clinic Information BoardTo ensure that all patients have checked-in on the Self-Check-in Kiosk and reflected on Enlighten, the kiosk management system.Update Icare with patients demographics from information updated by patients on the Kiosk as close to real time or within 24 hours.To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems.In the absence of the HCA ensure all patients have height/weight taken prior to their clinic appointment and document on Icare.Ensure that patients notes are pulled and available for clinics that require them.Ensure all follow up appointments are made as instructed by clinicians on the E-outcome forms and that these instructions are followed with care. For patients requiring blood forms, that these are printed and either handed to the patient or sent by post with patients appointment letters.All clinic to be cashed-up by the end-of dayTo organise support services for patients as required, booking interpreters, porters and liaising with the transport desk.Email the relevant clinicians through the generic email box of any e-outcomes that are outstanding and for those clinicians that do not respond within a good time frame, escalated to the Administrative Manager.Answering telephone queries or re-directing as appropriate in a sensitive and professional manner.Request all necessary maintenance work after consultation with the Administration Manager.To give reception cover for annual leave or sickness to Lewisham Suite 8 Clinic Co-ordinator, as and when needed, on a team rotational basis.To assist clinicians and healthcare professionals with any IT issues relating to clinic procedures, inform Management of any urgent issues that they are unable to resolve in good time.The post holder is responsible for organising and prioritising own workload, identifying and responding to changing priorities when working within dedicated deadlinesTo participate in the PDR process to ensure personal skills are enhanced.Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.Person SpecificationRecent NHS ExperienceRecent NHS experienceGood Communication skills/Verbally and WrittenEducated to GCSE Level NVQ Level 2 or equivalent, or previous experience of working within NHS ServiceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr