Key Accounts Administrator

OverviewCountrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.About UsNeighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.Our BrandsPimlico PlumbersDrain DoctorBright & BeautifulCountrywide Grounds MaintenanceDream DoorsGreensleeves Lawn CareBrand InfoCountrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.Reporting structureREPORTS TO: Key Accounts ManagerKey RelationshipsKey Accounts teamRegional ManagersFinance teamTenders teamBusiness Development ManagersPurpose of the roleThe purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day-to-day tasks.Key ResponsibilitiesCreation, organisation, and maintenance of job recordsInbound and outbound call handlingCorrespondence to customers and franchiseesResolution of complaintsContract renewalsQuotation requestsPurchase order managementInvoice schedulingProcessing and uploading ordersTelephone and email liaison with customers regarding; quotations, works orders, service delivery, customer queriesLiaising with the accounts and tender teams, as well as the business development managersCredit control for key accountsPortal managementAny other reasonable duty that falls within your capabilitiesNote: This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.Experience/Skills/KnowledgeExperience:Credit control experience beneficial but not essentialProven track record of customer serviceIT literate (Microsoft Office)Previous experience working on a CRM system desirable.Skills / Knowledge:Customer focused approach with a professional and friendly telephone mannerGood attention to detailAbility to work on own initiative and as part of a dedicated teamStrong communication skillsAdministration skillsBehavioursPositive attitude and open to changeFlexible attitude to workMotivated and organisedProactiveInclusivity statementNeighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.BrandCGM UK Countrywide UKSeniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesConsumer ServicesReferral notices and other job updates are provided for applicants who have shown interest in similar roles. #J-18808-Ljbffr