Vehicle Refurb Performance Mgr, Fleet Physical Supply Chain

Description The Last Mile team within Amazon Logistics is looking for an experienced Fleet Refurb Performance Manager to support the branded vehicle reconditioning operations in Europe. At Amazon, we're working to be the most customer‑centric company on earth. One experience that we're constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to improve the Last Mile Delivery Service Provider program. Fleet is a highly visible program, with a critical impact on delivery partners experience and network capacity. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization. Key job responsibilities Own the vendors' performance from a speed (turn around time), throughput, quality and cost perspective. Build new planning models taking into account workshop equipment and labor capacity together to meet repair demand. Support supplier diversification efforts. Liaise with senior stakeholders from partner fleet management companies to ensure the timely and compliant reconditioning of vehicles. Handle highly complex relationships with external stakeholders and coordinate multiple internal Amazon teams (fleet planning, change management, finance, delivery service provider management) to achieve goals. An ideal candidate will have technical expertise and will be customer‑focused, team‑oriented, and will have an ability to work with limited supervision under time constraints to meet deadlines. The candidate will have proven experience in fleet management (ideally with LCV) and effectively delivering results in an ever‑growing and progressive business environment. A day in the life Analyze performance at vendor level and present them in weekly business reviews. Build recovery plans when performance is not met. Provide idle fleet health signals from the long‑term service maintenance program output. Support policy implementation (wear and tear, beyond economical repair). Audit vendors quality compliance to wear & tear. Train vendors – scope is pan‑EU and requires frequent travels. Aggregate and present key information to internal and external stakeholders. Own the work, bias for action, and create action plans for that goal with limited supervision. Leverage data‑driven decisions using databases and analytical tools. Think outside the box, implement innovative ideas that meet Last Mile needs. About the team The Fleet Physical Supply Chain team is one of the six Fleet Procurement and Capacity teams within EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right deliver, from/to the right DSP, at the right time, in the right condition. Basic Qualifications Bachelor's degree or above. Experience designing complex systems for automation in logistics or manufacturing, or experience with product development in automotive, aerospace, automation equipment or related field. Experience communicating and presenting to senior leadership. Speak, write, and read fluently in English. Preferred Qualifications Master's degree or above in engineering or equivalent. Experience delivering products against plan in a fast‑paced, multi‑disciplined, distributed‑responsibility and often ambiguous environment. Experience working effectively across cross‑functional teams and partnering well with people at all levels within an organization. Speak, write, and read fluently in French, Spanish, German or Italian. Proven ability to organize complex supply chain programs with multiple internal and external actors. Automotive background (fleet management / OEM / quality / supply chain). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. 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