Living Well Administrator

The postholder will provide an efficient and effective administration support to the Living Well Team to support staff and patients.To undertake the administration of all referrals and enquiries received into the team, providing excellent customer service.To ensure best practice standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.Main duties of the jobTo undertake the comprehensive administration of all referrals and enquiries received into the Living Well team.To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and maintain the security of the information contained within these systemsTo collate all relevant available information to enable the effective management of referrals/enquiries received by the team.To facilitate the day to day functioning of the team, including organizing and attending the Multi Disciplinary Team (MDT) daily and weekly huddles and actioning the outcomes of the huddles including minute taking where necessaryTo be involved in the review of administrative processes within the Living Well team and contribute to the ongoing improvementTo carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents.To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.To work with and support the manager of the Team.To work with and support the team in their day to day work.To undertake such other tasks that may be required from time to time by the professional staff within the TeamsAbout usGeneral Duties of all post holdersTo undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.To be aware of and work towards the Trusts strategic goalsJob responsibilitiesDetailed duties and main responsibilities are outlined in the Job description and person specificationEducation, knowledge, Skills & ExperienceEducation & qualifications - GCSE in English and Mathematics or equivalent. o Evidence of recent further development / training to NVQ 3 or equivalent level. oExperience - o NHS Mental Health experience o Significant administrative experience in a similar environment.Knowledge - o Understanding of administrative processes. o Understanding of confidentiality and data protection policies and procedures.Skills & Abilities - Ability to utilise a range of IT programmes o Ability to work flexibly and to prioritise workload o Good verbal and written communication skills o Ability to communicate with service users o Ability to work as part of a team and individually o Ability to competently use and modify a database o Good organisational skills o Ability to form productive working relationships with multi-disciplinary staffWork related circumstances - Must be flexible and willing to work across mental health Services o Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs o Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies o Appointments to regulated and controlled activities require an enhanced DBS disclosureEducation & Qualifications - Completion of PARIS TrainingExperience - Basic understanding of mental health illnesses. o Experience of managing telephone referrals including dealing with difficult telephone callknowledge - Knowledge of mental health services. o Knowledge of Primary Care clinical systems eg EMISDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Forest House, Royal Oldham Hospital, Rochdale Road #J-18808-Ljbffr