Associate Account Manager, Visible Alpha

About the Role Grade Level (for internal use): 09 About Us: Founded by the world’s leading investment banks, Visible Alpha, now part of S&P Global, is dedicated to creating the most comprehensive company and industry analysis in the market since 2015. Our employees are the backbone to creating and delivering investment research solutions. Our team operates in a continuous mode of experimentation to deliver new and innovative products to our clients. Key Responsibilities Build and maintain strong, long-lasting relationships with clients. Partner with the Lead/Manager Account Manager in owning the end-to-end client journey from onboarding to ongoing management, training, ensuring customer satisfaction and success. Identify client goals, challenges, and business needs, and collaborate with cross-functional teams to deliver tailored solutions. Serve as a point of contact for escalations, ensuring timely resolution and continuous client satisfaction. Drive adoption of products/services. Seek opportunities for growth within existing accounts. Work closely with the Sales, Product, Contributor Relations, and Marketing teams to ensure client feedback and insights are incorporated into product development and customer experience strategies. Collaborate with our Support teams to ensure seamless transitions and resolution of any issues. Share best practices and insights within the Customer Success organization to continuously improve processes and strategies. Required Skills and Qualifications Bachelor's degree or equivalent experience. 2+ years of experience in Customer Success, Account Management, or a related customer-facing role. Experience working with Financial Institutions (Asset Managers, Hedge Funds, Investment Banks, Private Equity, etc.). Business knowledge of Financial Markets and the Buy Side Industry. Strong Microsoft Office skills – Word, Excel (pivot tables, Vlookup etc). Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams. Goal Driven Individual with the ability to meet internal and external deadlines. Ability to prioritize tasks and manage multiple client requests. Strong problem-solving skills and a proactive approach to addressing client challenges. Experience with CRM tools (e.g., Salesforce, HubSpot) and client success platforms. A customer-centric mindset with a passion for helping clients succeed. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global, we partner with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment. Job ID: 322774 Posted On: 2025-12-12 Location: London, United Kingdom #J-18808-Ljbffr