Client Account Manager

Client Account Manager - Cuffe & Taylor Team Live Nation Entertainment is looking for a Client Account Manager to oversee day‑to‑day client relationships and support Ticketmaster UK’s business objectives. Job Summary Location: Glasgow, Manchester or London, United Kingdom. Division: Ticketmaster UK. Line Manager: Client Service Manager. Contract Terms: Permanent, Full‑time. About the Team The Client Account Management Team handles day‑to‑day client relationships and drives operational, financial, and business objectives for Ticketmaster UK. Key Responsibilities Maintain and develop client relationships, ensuring good levels of communication with venues and promoters while providing system support and query resolution. Develop an in‑depth understanding of each client’s business needs and identify potential business opportunities or improved efficiencies through the application of new technologies or operational practices. Regularly review and update all client information/deal sheets in partnership with the Senior Client Account Manager. Monitor and control available ticket inventory to maximise retail potential. Take ownership of each event on‑sale, including being present for the duration of the on‑sale period as directed by Client Services management. Ensure all event‑related information is accurate, up to date & accessible across all sales channels (Contact Centre, IVR, e‑commerce platforms) prior to on‑sale and during the life cycle of each event. Notify internal departments of all cancelled/amended events and assist customer services in identifying affected customers if needed. Foster effective teamwork within the department across genres and between the various departments and premises of the Company. Communicate event‑related information accurately and understandably to all relevant parties. Process and respond to all inbound client‑related communications efficiently and courteously while adhering to service level agreements. Produce a weekly report of client sales activity as directed by the Senior Client Account Manager or Client Services Manager. Plan and manage event‑day box offices (venue‑based and ‘green field’ sites) in conjunction with the Senior Client Account Manager as directed by Client Services Manager. Promote the highest level of customer service standards at all times to internal and external customers. Embrace the operational requirements of the Account Management Team through a flexible approach to hours of work and location of duties, including a shift system of work as directed by the Senior Client Account Manager & Client Services Manager. Continuously improve personal, team and business performance and strive for cost‑effectiveness. Assist with and contribute to the day‑to‑day administration of the Account Management Team under the guidance of Client Services Managers. Comply with all Company policies as directed by Human Resources, including the Company’s Health and Safety Policy. Maintain a clean, tidy, safe, and secure working environment at all times. Utilise materials and resources efficiently to minimise waste and reduce costs. Represent the Company at functions, events, and PR visits, ensuring all business‑related topics and agendas are communicated to relevant managers and directors. Undertake any other relevant duties which fall under the general scope of this role as directed by line manager or a director of the Company. Technical Skills I.T. literate – Windows Office Suite (Word, Excel, Outlook). Proven experience in the Ticketing Industry. Behavioural Skills A highly motivated and conscientious individual. Excellent communication, interpersonal and customer care skills. A proactive nature to include a flexible approach to hours of work and location of duties. Ability to use self‑initiative as well as work within a team. Excellent time management skills. A calm, patient, and professional manner. Confident telephone manner. Confident in dealing with the general public face to face. Good organisational skills, with a high level of attention to detail. Life at Ticketmaster We are proud to be part of Live Nation Entertainment, the world’s largest live‑entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. Our Work Is Guided By Our Values Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. APPLICATION CLOSING DATE TUESDAY 9TH DECEMBER AT 10AM #J-18808-Ljbffr