Network Control Centre Operator

Join to apply for the Network Control Centre Operator role at Affordable Houses Ltd. We are delivering the M40 motorway O&M services and incident response unit. The contract covers routine O&M services, incident management, road‑space booking, and support for the maintenance contract across three depots. Job Description Reporting to the ERO M40 NCC Lead, the Network Control Centre operator will be responsible for motorway incident management, abnormal load notification processing, road‑space booking via the National Highways booking system (NEMS), and support for Customer Contact Centre enquiries, claims, and complaints. The role also supports various departments within the M40 Motorway maintenance contract. Key Responsibilities Accurately log jobs for motorway incident management such as collisions, debris, defects, and vandalism. Collect and record data to support Red and Green claims. Book relevant road space onto NEMS as requested. Assist the NCC Lead and planning department with compliance to National Highways 7‑day closure notification. Compile and submit daily, weekly and monthly reports and KPIs. Record data on databases and spreadsheets for National Highways audit requirements. Liaise with ISU Operatives, Supervisors, Managers, Senior Management and escalated issues as needed. Assist with logging, closing and compiling information and data for Customer Contact Centre enquiries and claims. Respond to CCC logs, distribute to UKH or redirect to National Highways DBFO representatives as requested by NCC Lead. Assist with reporting near misses, undesired circumstances and injuries in line with Health and Safety regulations. Record and check abnormal load movements and special orders against exception criteria and escalated where needed. Assist with training and development of new team members as required by the NCC Lead. Undertake gate opening responsibility for all three operational depots and assist with receiving deliveries. Support the 24/7 operation and cover shifts, sick leave and holiday periods. Work a 4 on 4 off 12‑hour shift pattern. Contribute to the development of best practice and SOPs for the team. Develop a good working relationship with our client and partners. Participate in training programmes to stay updated on best practice in Highway maintenance and NEMS compliance. Carry out other duties as may be required. Qualifications Previous experience of road‑space booking and the National Highways Network Event Management system (NEMS). Strong attention to detail and accuracy. Ability to remain calm under pressure. Proven experience in a fast‑paced operational environment. Proficiency in MS Office Suite, including Excel, Word and SharePoint. Excellent verbal and written communication skills. Self‑motivated with a proactive approach to problem‑solving. Capability to work independently and collaboratively. Strong organisational skills and ability to manage time effectively. Skill in prioritising tasks effectively, ensuring urgent and high‑impact work is addressed promptly. Equality, Diversity & Inclusion We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected. Please note: to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position. Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing Industries IT Services and IT Consulting #J-18808-Ljbffr