Helpdesk Operative

1 week ago

Leeds, United Kingdom CBRE Full time

Join to apply for the Helpdesk Operative role at CBRE Leeds, England, United Kingdom Helpdesk Operative - Leeds Receive and process customer telephone / email requests to ensure the timely and effective completion of work, in accordance with the service level specification. Ensure that the relevant information is logged into the database to enable the accurate transfer of information for the allocation of work to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls) to maximise time and also ensure a good responsive to customer service. Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request. Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding Follow the logging procedures for the whole unit and be the focal point for all calls. Responsible for passing on instructions to staff, recording such action in response to calls, requests etc, to enable the contract to fulfil its performance targets. Accountable for the completion of standard or non-standard tasks within own area Acts as part of a team to delivers activities which support operational objectives Manages a variety of tasks and is able to plan accordingly within the short-term Makes decisions within parameters set by manager, using job/specialist experience Maybe subject to regular local supervision of progress against results and escalates issues when required Interacts with stakeholders around specific work efforts and deliverables Supports delivery of Health and Safety policy and standards Supervises the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility Identifies ways to reduce cost Work within a given budget, usually without authorised spend of their own May assist less experienced staff Service line: None Seniority level Entry level Employment type Full-time Job function Information Technology #J-18808-Ljbffr

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