Shift Manager

7 days ago


Hamilton, United Kingdom Glenshire Group Full time

Join to apply for the Shift Manager role at Glenshire GroupShift Manager - Pizza Hut at Glenshire GroupOverviewGlenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we add Pizza Hut to our business portfolio.Reports To: Restaurant General ManagerPosition OverviewAs a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.Functional ResponsibilitiesIdentifies and resolves workstation bottlenecksEnsures all products served to customers meet quality standardsOversees effective preparation of all workstations for peak periodsFollows all restaurant safety procedures and coaches othersActively seeks information on restaurant financial and customer measuresDemonstrates accountability for growing salesLeadership ResponsibilitiesActs as a model providing leadership and coaching on an ongoing basis to the teamCommunicates effectively with othersTrains new team membersOversees team members during shiftsAble to efficiently work around problemsDemonstrates growth mindset by learning from mistakesRespectfully coaches and directs team membersCulture ResponsibilitiesChampions Yum’s culture and valuesPrioritizes customer needs over tasks currently being performedDemonstrates positive energy by handling customer issues on the spotMakes decisions that help customersCoaches team on resolving customer issuesFosters a positive relationship with fellow team members and customersEmbraces a culture of recognitionEducational & Experience RequirementsFood retail or service industry experience preferred.Ability to exceed Customer Satisfaction expectationsSound communication and interpersonal skillsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustries: Executive Offices #J-18808-Ljbffr


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