Complaints Change Analyst
1 week ago
Location Newcastle (hybrid 3x per week in the office) Employment Type Full time permanent Salary Up to 40K depending on experience Hours 36.25 hours per week Monday- Friday 9am – 5pm Job Overview As the Complaints Change Analyst, you support the effective management and development of the Customer Solutions Department by creating and delivering complaint reports, identifying opportunities for change, and driving improvements through customer insights and root cause analysis. Responsibilities Reporting – producing accurate and timely reports to inform decision‑making. Data & Insight – analysing trends and customer feedback to identify actionable insights. Root Cause Analysis & Change – investigating issues, implementing solutions, and leading improvements that enhance the customer experience. Analysing complaints data and producing monthly and ad‑hoc reports demonstrating the department’s key KPIs. Reviewing customer feedback and identifying innovative, practical changes and improvements to existing business practices. Identifying impacts of change both predetermined and tactical. Implementing changes identified and delivering strategic change projects and programmes into the operation. Demonstrating effective root cause analysis using complaints data and customer feedback. Engaging with stakeholders across all areas of the organisation to build relationships and gather voice of the customer and voice of the people insights. Preparing reports relating to complaints data, root cause analysis and change management and presenting these to the leadership team at informal meetings and formal presentations in an agreed format. Ensuring regulatory compliance is embedded in our business processes and all change activities. Qualifications Proven experience in Financial Services or other customer‑focused service industries. Knowledge and application of continuous improvement tools and techniques, especially root cause analysis (Lean and Six Sigma would be a bonus). Strong MS Office skills, particularly in Word, Excel, and PowerPoint. Ability to prioritise and manage deadlines in a fast‑paced environment. Team spirit with experience contributing as a key member of a successful team. Confidence in creating presentations and reports for senior leaders. Analytical mindset with the ability to turn data into actionable recommendations. Excellent communication skills to engage and influence at all levels of the organisation. Stakeholder management skills to collaborate effectively across the business. Benefits 25 days annual leave plus bank holidays + holiday buying scheme. Worksave pension scheme with up to 7% employer contribution. Free AA breakdown membership from Day 1 plus 50% discount for family and friends. Discounts on AA products including car and home insurance. Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more. Company‑funded life assurance. Diverse learning and development opportunities to support you to progress in your career. Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family. Equal Opportunity We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. #J-18808-Ljbffr
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Cheadle Hulme, United Kingdom The AA Full timeA prominent automotive services organization in the UK seeks a Complaints Change Analyst to support the Customer Solutions Department. You will analyze trends, generate reports, and implement changes to enhance customer experience. The ideal candidate will have experience in Financial Services and strong analytical skills, with a focus on continuous...
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Complaints Change Analyst Oldbury
1 week ago
Cheadle Hulme, United Kingdom The AA Full timeLocation: Oldbury (hybrid 3x per week in the office) Employment Type: Full time permanent Salary: Up to £40,000 depending on experience Hours: 36.25 hours per week Monday‑Friday 9am–5pm This is the job The role supports the effective management and development of the Customer Solutions Department by creating and delivering complaint reports, identifying...
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Complaints Change Analyst Cheadle
6 days ago
Cheadle Hulme, United Kingdom The AA Full timeJob Overview Location: Cheadle (Hybrid, 3 days per week in office) Employment Type: Full time permanent Salary: Up to £40,000 depending on experience Hours: 36.25 hours per week, Monday‑Friday 9am – 5pm Company Overview The AA is one of the UK’s most trusted brands, offering Home and Motor Insurance, Loans and Savings, B2B services, Driver Training,...
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Complaints Change Analyst Oldbury
1 week ago
Cheadle Hulme, United Kingdom The AA Full timeCompany Description/ Business UnitLocation: Oldbury (hybrid 3xper week in the office)Employment Type: Full time permanentSalary: Up to 40K depending on experienceHours: 36.25 hours per week Monday- Friday 9am – 5pmThink the AA is just about roadside assistance? Think again!As one of the UK's most trusted brands, we provide a wide range of services to...
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Complaints Change Analyst Oldbury
2 weeks ago
Cheadle Hulme, Stockport, United Kingdom The AA Full time £20,000 - £40,000 per yearCompany Description/ Business UnitLocation: Oldbury (hybrid 3xper week in the office)Employment Type:Full time permanentSalary: Up to 40K depending on experienceHours: 36.25 hours per week Monday- Friday 9am – 5pmThink the AA is just about roadside assistance? Think againAs one of the UK's most trusted brands, we provide a wide range of services to...
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Complaints Change Analyst Cheadle
2 weeks ago
Cheadle Hulme, Stockport, United Kingdom The AA Full time £20,000 - £70,000 per yearCompany Description/ Business UnitLocation: Cheadle (hybrid 3xper week in the office)Employment Type: Full time permanentSalary: Up to 40K depending on experienceHours: 36.25 hours per week Monday- Friday 9am – 5pm Think the AA is just about roadside assistance? Think againAs one of the UK's most trusted brands, we provide a wide range of services to...
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Complaints Insight
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Cheadle Hulme, United Kingdom The AA Full timeA UK-based insurance company is seeking a Customer Solutions Manager in Cheadle Hulme. The role focuses on managing complaints data, implementing effective insights to improve customer experience, and driving strategic change. Candidates should have a strong background in Financial Services, excellent analytical and communication skills, and a good command...
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Data-Driven Complaints
2 weeks ago
Cheadle Hulme, United Kingdom The AA Full timeA leading customer service provider in the UK is hiring for a role supporting the Customer Solutions Department. The successful candidate will manage complaint reports, drive improvements through insights, and ensure regulatory compliance. Ideal for someone experienced in Financial Services with strong analytical skills and stakeholder management abilities....
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Complaints Root Cause Analyst
5 days ago
Cheadle Hulme, United Kingdom The AA Full timeCompany Description/ Business Unit Location: Oldbury (hybrid 3xper week in the office) Employment Type: Full time permanent Salary: Up to 40K depending on experience Hours: 36.25 hours per week Monday- Friday 9am – 5pmThink the AA is just about roadside assistance? Think again!As one of the UK's most trusted brands, we provide a wide range of services to...
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Complaints Root Cause Analyst
4 days ago
Cheadle Hulme, United Kingdom The AA Full timeCompany Description/ Business Unit Location: Oldbury (hybrid 3xper week in the office) Employment Type: Full time permanent Salary: Up to 40K depending on experience Hours: 36.25 hours per week Monday- Friday 9am – 5pmThink the AA is just about roadside assistance? Think again!As one of the UK's most trusted brands, we provide a wide range of services to...
