Salesforce Sr

1 week ago

City Of London, United Kingdom iStorming Argentina Full time

Overview En iStorming Consultoría IT, nos encontramos en la búsqueda de un Salesforce Sr para una importante empresa del rubro Software. We are seeking a highly skilled and experienced Salesforce Support Analyst/Consultant to join our team in supporting and enhancing Salesforce applications under an Application Management Services (AMS) model. Responsibilities Provide day‑to‑day support for Salesforce applications in an AMS environment. Analyze and resolve incidents, service requests, and change requests within defined SLAs. Perform root cause analysis for recurring issues and implement long‑term solutions. Collaborate with business users to understand issues and provide functional and technical support. Develop and deploy enhancements, bug fixes, and configuration changes using Salesforce best practices. Maintain and improve system documentation, including technical specifications and user guides. Monitor system performance and proactively identify areas for improvement. Participate in release management, testing, and deployment activities. Work closely with cross‑functional teams including QA, business analysts, and project managers. Qualifications 7+ years of hands‑on experience in Salesforce development and consulting. Strong expertise in Salesforce configuration, Apex, Visualforce, Lightning Components (Aura/LWC). Experience with Salesforce Service Cloud and Sales Cloud. Proven experience in AMS or production support environments. Strong understanding of ITIL processes and ticketing tools (e.g., ServiceNow, Jira). Excellent problem‑solving and analytical skills. Strong communication skills with the ability to interact with technical and non‑technical stakeholders. Ability to work in fast‑paced environments. Familiarity with Agile methodologies. Strong understanding of business processes and how Salesforce can be leveraged to improve them. Languages: Spanish – Native, English – Fluent. Location & Hours Modalidad: remota De lunes a viernes de 09:00 a 18:00 hs. How to Apply Por favor, enviar CV (en formato .doc) a ****** indicando remuneración bruta pretendida y Ref SF01 – Posición. #J-18808-Ljbffr

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