Duty Manager

1 week ago

Kilmarnock, United Kingdom Stagecoach Group plc Full time

OverviewSalary £38000p/a • 38 hours per week, Monday to Saturday between 7am and 7pm. We’re looking for committed Duty Managers for our Kilmarnock Depot to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards. Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.What you will be doingLeading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don\'t walk by when standards aren\'t met.What you\'ll bringPrevious management or supervisory experience (within the bus/transport industry preferred, but not essential).Excellent computer skillsProfessional knowledge of Road Traffic Act and Employment legislationAbility to lead and inspire people to seek and follow operational best practice.Knowledge of employment legislationExcellent planning and prioritising skillsSelf-motivated with a positive approach to changeExcellent customer focusWhy join us?You\'ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.BenefitsDefined Contribution pension scheme25 days holiday plus bank holidaysA Stagecoach bus travel pass for you and a companionAccess to a wide range of retail and leisure discountsLocationStagecoach Kilmarnock, Mackinlay Place, Kilmarnock KA1 3DN #J-18808-Ljbffr

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