Multi Site Customer Experience Manager
2 days ago
Multi-Site Customer Experience Manager Leatherhead | Management | Permanent | Full Time 40 hours per week Up to £37,500 per annum Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success, and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Fitness & Wellbeing Club and help us build a healthier nation? As a Multi-Site Customer Experience Manager, you’ll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey. You’ll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention. As our Multi-Site Customer Experience Manager, you will: Drive Membership Sales across two health clubs. Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability Deputise for the General Manager Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with yo #J-18808-Ljbffr
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Multi Site Customer Experience Manager
12 hours ago
Leatherhead, United Kingdom Nuffield Health Full timeMulti-Site Customer Experience ManagerQualifications, skills, and all relevant experience needed for this role can be found in the full description below.Leatherhead | Management | Permanent | Full Time 40 hours per week Up to £37,500 per annum Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success, and...
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Multi Site Customer Experience Manager
14 hours ago
Leatherhead, United Kingdom Nuffield Health Full timeMulti-Site Customer Experience ManagerLeatherhead | Management | Permanent | Full Time40 hours per weekUp to £37,500 per annumNuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success, and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your...
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Multi Site Customer Experience Manager
2 days ago
Leatherhead, Surrey, United Kingdom Nuffield Health Full timeMulti-Site Customer Experience ManagerLeatherhead | Management | Permanent | Full Time40 hours per weekUp to £37,500 per annumNuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success, and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your...
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Multi Site Customer Experience Manager
4 days ago
Leatherhead, Surrey, United Kingdom Nuffield Health Full timeMulti-Site Customer Experience Manager Leatherhead | Management | Permanent | Full Time 40 hours per week Up to £37,500 per annum Nuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success, and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring...
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Multi-Site General Manager
1 week ago
Leatherhead, United Kingdom Nuffield Health Brentwood Full timeMulti Site General Manager Leatherhead & Cheam | Operations Management | Permanent | Full Time Competitive Salary depending on experience 40 hours per week We’re here to help people enjoy a healthier future. We keep our business in peak condition, too. That’s why we’re looking for a leader who can make sure our finances, policies and procedures stay in...
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Multi-Site General Manager
1 week ago
Leatherhead, United Kingdom Nuffield Health Full timeMulti Site General ManagerLeatherhead & Cheam Operations Management Permanent Full Time Competitive Salary depending on experience 40 hours per weekWere here to help people enjoy a healthier future. We keep our business in peak condition too. Thats why were looking for a leader who can make sure our finances policies and procedures stay in great shape. If...
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Multi-Site General Manager
2 weeks ago
Leatherhead, United Kingdom Nuffield Health Brentwood Full time £150 - £200Multi Site General ManagerConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Leatherhead & Cheam | Operations Management | Permanent | Full TimeCompetitive Salary depending on experience40 hours per weekWe’re here to help people enjoy a healthier future. We keep our business in...
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Multi-Site General Manager
2 weeks ago
Leatherhead, Surrey, United Kingdom Nuffield Health Full time £40,000 - £80,000 per yearMulti Site General ManagerLeatherhead & Cheam | Operations Management | Permanent | Full Time Competitive Salary depending on experience 40 hours per weekWe're here to help people enjoy a healthier future. We keep our business in peak condition, too. That's why we're looking for a leader who can make sure our finances, policies and procedures stay in great...
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Multi-Site CX Leader for Health
2 days ago
Leatherhead, United Kingdom Nuffield Health Brentwood Full timeA leading healthcare provider in Leatherhead seeks a Multi-Site Customer Experience Manager to enhance service quality across two health clubs. This position involves driving membership sales, managing customer satisfaction strategies, and overseeing diverse service lines including retail and nutrition. The ideal candidate will have a strong customer service...
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Senior Multi-Site Gym Manager
2 weeks ago
Leatherhead, United Kingdom Nuffield Health Full time £150 - £200A health and fitness organization in Leatherhead seeks a Multi-Site General Manager to oversee operations and drive commercial success.All potential applicants are encouraged to scroll through and read the complete job description before applying.The ideal candidate will have experience in management, with a passion for customer service and a strong...
