Deputy Manager

Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service. Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet & product knowledge. (Training given). Delivering the highest standards of pet care and ensuring that the welfare of pets is a top priority, promoting responsible pet ownership. Responsibilities Support the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents. Take full responsibility for running the store in the Manager’s absence, including managing people and financial performance. Lead by example, creating an excellent culture, demonstrating our core values: Genuine, Wise, Eager, Focused, Together. Ensure that the welfare of pets is a top priority and promote responsible pet ownership. Qualifications A passion for pets and people, delighting customers by ensuring an unrivaled shopping experience. Previous retail management experience, deputizing for a Store Manager and managing the business on a daily basis. Strong team‑building and communication skills; a team player able to build high‑performing and highly engaged teams. A proven track record in developing business performance, exceeding KPIs, and upholding the highest levels of store standards including health & safety and legal compliance. Commercially aware with a proactive approach, excellent planning and organisational skills. Full‑time, permanent position – 40 hours per week working 5 days out of 7. Company Overview Deputy Manager – Jollyes Pets – Hull. Salary £26,500 – £30,000 p.a. + bonus potential of £1‑5k p.a. Following exciting recent and continued growth, Jollyes is a company voted Best Retailer 2024 in the Retail Week awards, listed in the Sunday Times ‘Best Places to Work’ list and accredited by the Pet Sustainability Coalition in 2024. Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise. Benefits Competitive salary £26,500 – £30,000 p.a. + annual bonus potential of £1‑5k p.a., subject to reaching pre‑agreed measures. iTrent financial wellbeing package, powered by Wagestream, access to earnings before pay day and discounts. Retail Trust membership – counselling, wellbeing and financial support for the retail industry. Colleague ‘Treats’ – numerous discounts on up to 800 high‑street retailers and online service providers. Colleague ‘We Care’ – wellbeing & medical support services: online GP, mental health support, get‑fit programme, dentist on demand. 30% off Jollyes branded products and 20% off other brands in store for pet needs; discounts for groomers and pet clinics. Workplace pension scheme provided by Legal & General (EE 3%, ER 5%). Free colleague uniform and on‑site parking. Additional paid leave for wedding, new pet coming home and birthday. Enhanced maternity leave: full pay for first 26 weeks, then SMP for 13 weeks (or 6 weeks full pay followed by 33 weeks SMP if under 2 yrs service). Enhanced paternity leave: partners receive 4 weeks full pay (or 2 weeks full pay under 2 yrs service). Top Dog Award scheme – colleague nomination scheme with ‘Cat nap day’, ‘Top Dog’ badge and certificate. Buy/Sell holiday scheme – purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement. Cycle 2 Work scheme – up to 47% off a new bike & accessories via Halfords Care concierge. Alvie health coaching & cancer support (specialist nurses, physio’s, nutritionists, psychologists). Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more. #J-18808-Ljbffr