Booking-in Admin

7 days ago


Manchester, United Kingdom Richard Abson Group Full time

OverviewWe are seeking a Service Booking Administrator for our prestige client based in Manchester.This is a great opportunity for someone with excellent customer service skills, you will be working directly in the service department and you will be booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any queries.ResponsibilitiesEnsure that all reception booking procedures are carried out and maintaining a steady flow of available work through the workshop.Check the online service system and any direct email booking requests and make the necessary bookings and confirm customers' appointments.Respond to incoming service related calls, provide advice to customers and arrange bookings.Make follow up calls after service visit.Call customers and chase service reminder bookings.Assist the Service Advisors as and when required to carry out administration tasks.RequirementsStrong customer service backgroundAbility to work under pressureBasic understanding of how vehicles workAbility to negotiate and influence situationsBe computer literate (Kerridge experience desirable)Professional mannerIf this is something you are interested in and you would like to hear more about this opportunity then please send your CV over to Anna Janiszewska now and we will call you shortly to discuss it further. #J-18808-Ljbffr



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