National Support Engineer
3 days ago
Join to apply for the National Support Engineer role at Blue Square As our National Support Engineer, you will support the demand of in-warranty repairs of Samsung white goods. You will be working with Samsung, ensuring delivery against performance targets. This role will consist of repairing in-warranty white goods including fridges, washing machines and cooking products. To be considered for this role, you’ll need a full UK driver’s licence, flexibility for regular travel and overnight stays. What You’ll Be Up To Performance Deliver a customer experience that ensures a first-time fix solution. Complete repairs to a high standard to minimise recalls and maintain a low Customer Repeat Repair Ratio (CRRR). Consistently drive an outstanding customer experience, measured through Net Promoter Score (NPS) and Customer Satisfaction (CSAT), and collaborate with Samsung to enhance productivity and meet required targets. Customer Journey Collaborate with support teams for effective triage and first-time completion, exceed customer expectations with proactive communication, and drive engagement through surveys. Uphold Blue Square values, utilise escalation paths, and represent the brand while showcasing Smart Things and connected living. Stakeholder Management Engage with diverse stakeholders, including Blue Square peers and leaders, senior Samsung stakeholders, and support teams. Maintain professionalism, adapt communication styles, and embody Blue Square values. Reporting & Compliance Work with stakeholders to deliver outcomes, complete safety checks and adhere to Samsung standards using tools like SamTech and HASS. Maintain knowledge through training, use PPE to protect property, complete risk assessments, and clock in and out as required. Are You Our Perfect Partner? You’re experienced in white goods repairs, with a full U.K driving licence. You’re passionate about technology and repairs. You’re knowledgeable in electrical and electronic principles and can apply them effectively. You’re safety-conscious with a responsible attitude toward health and safety. You’re empathetic, with great customer service skills. What You Can Expect From Us Performance Bonus up to 20% Company van Company sick pay Rewards Portal ETHIC Values – Employee of the month: chance to win a £500 lifestyle voucher Who Are We? We’re Blue Square, an award-winning retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer-to-customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to drive personal growth and love what they do. At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them. #J-18808-Ljbffr
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East Midlands, United Kingdom National Grid Full time2026 Overhead Lines Advanced Apprentice, National Grid Electricity Distribution (Derby) Join to apply for the 2026 Overhead Lines Advanced Apprentice, National Grid Electricity Distribution (Derby) role at National Grid About Us We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the...
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East Midlands, United Kingdom National Grid Full timeAbout us We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables,...
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East Midlands, United Kingdom National Grid Full timeAbout Us We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables,...
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National In-Warranty Repair Engineer
3 days ago
East Midlands, United Kingdom Blue Square Full timeA prominent retail marketing agency is looking for a National Support Engineer to support in-warranty repairs for Samsung white goods. You will ensure a high standard of customer service, perform repairs on appliances such as fridges and washing machines, and collaborate closely with Samsung. The ideal candidate will possess a full UK driver’s license and...
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Regional Head of Partnerships
2 weeks ago
East Anglia, United Kingdom Primary Engineer Full timeReports to: Head of Business Development & Partnerships Location: Remote (with regional and occasional national travel) Salary: £40,000 Contract: Full-time, Permanent Purpose of the Role The Regional Head of Partnerships is the ambassador for Primary Engineer within their region, representing the organisation across industry, government, and education...
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Support Engineer
2 weeks ago
East Midlands, United Kingdom Hitachi Vantara Corporation Full timeAbout Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get...
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Support Engineer
7 days ago
East Midlands, United Kingdom Hitachi Rail Full timeJoin to apply for the Support Engineer role at Hitachi Rail Join to apply for the Support Engineer role at Hitachi Rail About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting‑edge of digital transformation and technology. From the multi‑cultural strength of our global...
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East Midlands, United Kingdom National Grid Full timeAbout us National Grid is at the heart of the UK energy network keeping people connected and society moving. We develop, own and maintain the physical infrastructure, such as pylons and cables needed to move the electricity generated from windfarms and power sources around the country. Every time a phone is plugged in, or a switch is turned on, we've played...
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East Midlands, United Kingdom National Grid Full timeAbout us National Grid is at the heart of the UK energy network keeping people connected and society moving. We develop, own and maintain the physical infrastructure, such as pylons and cables needed to move the electricity generated from windfarms and power sources around the country. Every time a phone is plugged in, or a switch is turned on, we've played...
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East Midlands, United Kingdom National Grid Full timeAbout us National Grid is at the heart of the UK energy network keeping people connected and society moving. We develop, own and maintain the physical infrastructure, such as pylons and cables needed to move the electricity generated from windfarms and power sources around the country. Every time a phone is plugged in, or a switch is turned on, we've played...
