One Stop

Customer Service Assistant We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. At One Stop, the customer is at the heart of everything we do. You will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. Responsibilities I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the "have your say" survey. I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Put into practice the training I have received to ensure we work safely. Take part in seasonal, community and charity events, creating a great inclusive atmosphere. Be knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit. Live our values, make everyone feel welcome and always follow our policies. Ensure I clock in and out at the start and end of my shift so I am paid accurately for the hours I work. Keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. Always follow the think 25 policy when serving age‑restricted products to all customers. Respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer. Work in a clean, tidy and organised manner keeping aisles clear of congestion. At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. Ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, my duties will include day‑to‑day operations of the post office. A Post Office Financial and criminal conviction background check is required and must be passed in order to proceed with this role; if these checks fail the job offer may be withdrawn. What’s in it for you? One Stop is committed to making everyday life easier for our customers. We offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues. Flexible Working We know life looks different for each of us. At One Stop, we welcome chats about flexible working to support careers, parenthood, caregiving, retirement and other life‑changing moments. Benefits At One Stop, we value our colleagues just as much as our customers. For a full list of benefits please see our Careers Page. Community Involvement We support local charities and national organisations, raising funds and donating meals through partnerships with FareShare and Olio. Diversity & Inclusion We celebrate the unique backgrounds, perspectives and experiences of our colleagues. As a Disability Confident Leader (Level 3) we offer reasonable adjustments throughout recruitment, including interviews. Seniority Level Entry level Employment Type Full‑time Job Function Other – Retail One Stop has the right to withdraw the vacancy before the closing date if a successful application is received prior to the closing date. Please submit your application as soon as possible. #J-18808-Ljbffr