Scheduling Team Leader

We are looking for a Scheduling Team Leader to join our Asbestos Services team. As Scheduling Team Leader, you will manage the team of schedulers in planning, scheduling, and deploying our field‑based staff to deliver efficient and effective work programmes that fulfil client requirements. This will include recruitment, onboarding, induction and training, performance management, and off‑boarding. You will also be responsible for ensuring schedulers book the maximum target surveys for each surveyor to fulfil contract requirements and drive our operational and commercial performance. Seniority level: Mid‑Senior level. Employment type: Full‑time. You will be the super‑user for our work software systems (currently Alpha Tracker, TEAMS, and FLS), and you will train new recruits in these systems and related client portals. You will use these systems to set time allocations for client‑specific tasks and manage the system, running reports using performance data to improve productivity. You will provide training to ensure that all our asbestos colleagues achieve the required competence level in the work software systems based on their role profile. You will assist the Operations Manager with training, auditing, providing information, performance reports, resource plans, and onboarding new starters. Additionally, you will work collaboratively with the wider Asbestos team, including Operations Managers, Contract Coordinators, field‑based Operatives, and the lab and quality assurance teams to build rapport and trust. You will also manage client enquiries promptly and professionally, referring them to relevant colleagues. Responsibilities Provide effective management of the schedulers, ensuring high‑standard deliveries and satisfaction of Operations Managers and Contract Coordinators. Includes onboarding, induction, training, auditing, objective setting, mentoring, performance management, and reviews. Identify training needs, create development plans, and manage off‑boarding. Train Contract Coordinators on work software systems and client portals so they can train clients. Ensure clients are informed on project status, address scheduling queries, liaise with clients, and collaborate to achieve high access rates for surveys. Attend regular project reviews with Contract Coordinators (and clients if relevant). Work closely with the Data Coordinator to ensure projects are uploaded into our systems promptly for the benefit of clients, Contract Coordinators, and Work Schedulers. Review and implement a work‑scheduling strategy with Contract Coordinators to manage demand, minimise costs, and optimise resource utilisation. Review surveyors’ diaries for upcoming days/weeks to maximise productivity and minimise travel between appointments. Reallocate work that cannot be attended and notify clients and customers where necessary. Continuously improve asbestos scheduling, aiming to increase appointments made, appointments kept, and properties accessed. Audit the team’s scheduling activities and monitor non‑compliance events to feed into training and performance management discussions. Serve as a proactive part of the change‑management programme, being a super‑user of our systems to support and train the wider team. Assist the Operations Manager with training, auditing, information, performance reports, resource plans, and onboarding new starters. Understand and deliver each contract’s response times and Service‑Level Agreements (SLAs) in liaison with Contract Coordinators. Check and approve associate timesheets in collaboration with Contract Coordinators. Identify and alert early warnings for risks to response times/SLAs, productivity outputs, and processes. Provide reporting on no‑accesses, call logs, and productivity for each client contract. Role Requirements, Skills and Experience Proven IT skills (Microsoft Excel, Word, Outlook, and work management systems – preferably Alpha Tracker and/or TEAMS). Experience managing staff within a similar environment. Project Management qualification or at least 1 year of successful project‑management experience. Strong interpersonal and communication skills (e.g., demonstrated by A‑level or higher educational achievement). Commitment to P405 (or commitment to achieving this in‑house within 12 months). Ability to remain calm under pressure, handle stress and the unexpected, and remain non‑defensive when challenged. Experience of dealing with conflict and using it as an opportunity to improve customer service; good at focused listening, agreeing, and settling disputes equitably. Benefits and Package Competitive salary and transparent salary bands Commitment to super‑flexible and remote hybrid working where applicable 37.5‑hour working week 26 days annual leave plus 8 Bank Holidays (pro‑rata) Additional leave for length of service up to 31 days each year Opportunity to buy additional annual leave or sell surplus leave Enhanced employer pension contributions of 4 % when you contribute 6 % Enhanced maternity and paternity pay Regular learning and development opportunities Regular company social events including an annual summer BBQ Cycle‑to‑work scheme (at least 32 % savings) Electric car salary‑sacrifice scheme (30‑60 % savings, subject to eligibility) Access to an online platform providing employee discounts on hundreds of high‑street brands Access to private healthcare, Employee Assistance Programme, and wellness programmes including annual flu jab Paid sick leave allowance each year Free eye tests and contribution toward new glasses/frames Referral programme offering up to £2,000 Access to paid volunteering days in support of local charities/initiatives Length‑of‑service rewards Welcome goodie bag About Us Pennington Choices is an Equal Opportunity Employer and recruits, hires, trains, and promotes people in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000. At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there’s more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance. Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley (Kent) and Sheffield. We are a close‑knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we have been recognised by Best Companies as a very good employer each year since 2018. Ready to start your next chapter? If this sounds like the job for you, complete the job application and attach your CV for consideration in the link below. Our team will be reviewing all applications over the next couple of weeks. If you have not heard from us within 14 days, it means we will not be progressing your application further on this occasion. #J-18808-Ljbffr