VIP Guest Supervisor

4 days ago Be among the first 25 applicantsThis range is provided by LaplandUK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeVIP Guest Supervisor / Manager – £17.00 per hourSeasonal ContractLocation: Ascot, Whitmoor Forest, SL5 8BDAbout LaplandLaplandUK, the award-winning immersive Christmas experience based on original stories by Mike & Alison Battle, brings the enchanting world of Father Christmas and his Elves to life for thousands of families each year. With stunning Hollywood-style sets, West End-quality performances, and exceptional storytelling, LaplandUK creates unforgettable festive memories.We’re looking for experienced, proactive, and joyful individuals to join us as Golden Experience Supervisors for the 2025 season at our Ascot site.The RoleAs a Golden Experience Supervisor, you'll take the lead operationally on shift, guiding and supporting a team of Hosts to ensure each family’s magical journey through Lapland is smooth, seamless, and full of joy.You’ll be responsible for maintaining high standards across key guest touchpoints including theatrical spaces, dining areas, performance zones, and the all-important gifting moment. With strong communication and calm leadership, you’ll be central to delivering a first-class experience for guests and a positive working environment for the team.Key responsibilities include:Overseeing the full guest journey and supporting Hosts during live operationsDelivering team briefings and resolving issues in real timeEnsuring spaces like dining, seating, and gifting are prepared for each tourLiaising with departments such as Wardrobe, Food & Beverage, and Event ControlChampioning accessibility and inclusion throughout the experienceLeading by example to maintain morale and high standardsManaging shift schedules, reporting absences, and supporting team wellbeingEnforcing safety procedures and reporting any incidents or hazardsWho We’re Looking ForYou might have experience in live events, visitor attractions, theatre, or hospitality, but what matters most is your calm confidence, team-first mindset, and drive to help create outstanding guest experiences.You’ll need:At least 1 year of team leadership experience in a guest-facing roleStrong communication, organisational, and interpersonal skillsA problem-solving mindset and ability to stay calm under pressureAwareness of accessibility and health & safety proceduresConfidence with tech and digital schedulesA hands-on, positive attitude and festive team spiritWhat You’ll Receive£17.00 per hourFree hot meal per shiftUnlimited tea & coffeeFree shuttle from Ascot stationKey DatesInduction: 26 October 2025Live Event: 6 November – 24 December 2025Shifts: AM or PM (1 supervisor per shift)LocationAscot – Whitmoor Forest, SL5 8BD (Free shuttle service provided from Ascot station)If you are interested in joining the magic this Christmas please apply here todaySeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionManagement and OtherIndustriesEntertainment Providers, Hospitality, and Events ServicesReferrals increase your chances of interviewing at LaplandUK by 2xSign in to set job alerts for “Guest Experience Manager” roles.Guest Services Manager : Luxury 5* Hotel, BerkshireLightwater, England, United Kingdom 1 week agoHead of Guest Experience Manager - St. Pancras London, Autograph CollectionLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoDirector, Customer Experience & Learning and DevelopmentLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 6 hours agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoStaines-Upon-Thames, England, United Kingdom 3 days agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 33 minutes agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoGuest Relations Manager Grosvenor SquareLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 3 days agoGreater London, England, United Kingdom 1 month agoLondon, England, United Kingdom 3 weeks agoWe’re unlocking community knowledge in a new way. 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