Parts Advisor

2 weeks ago

Aylesbury, United Kingdom FPS Distribution Ltd Full time

Join to apply for the Parts Advisor role at FPS Distribution Ltd NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. We are currently looking for a Parts Advisor to join our team. As a Parts Advisor you will be involved in all areas of the branch and its operation, with a focus on maintaining and expanding the local customer base. Responsibilities Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long‑term rapport with local customers. Actively promoting offers, discounts and customer competitions. Limiting credits and returns by ordering and sending the right parts, first time. Qualifications Punctual, organised, and efficient whilst working towards deadlines. Pro‑active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. Benefits An opportunity to join a global brand and market leader. Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advice from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance‑based bonus, paid monthly. Discount on car parts. Location: Aylesbury, England, United Kingdom Alliance Automotive Group is an equal opportunities employer. #J-18808-Ljbffr

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