Upper GI Straight to Test Support Worker

Go back Sherwood Forest Hospitals NHS Foundation Trust Upper GI Straight to Test Support Worker The closing date is 17 December 2025 Sherwood Forest Hospitals are looking for a proactive and organised Support Worker to join our Upper GI Team at King’s Mill Hospital, supporting the delivery of high‑quality care for patients with suspected Upper Gastrointestinal (UGI) cancer. Key Responsibilities Act as a first point of contact for patients, carers, and healthcare professionals – handling face‑to‑face, telephone, and email enquiries. Support the UGI CNS to identify the needs of upper GI cancer patients, contributing to the Holistic Needs Assessment process where appropriate. Provide general information and support regarding patient pathway and diagnostic tests, enabling patients to navigate the health and social care system and make optimal choices. Maintain and update spreadsheets and databases to track patient activity and support service audits. Assist with the administrative running of nurse‑led tele‑clinics and health and well‑being clinics. Order and manage educational resources for patients. Support the CNS team in data collection and audit activities to improve service delivery. Apply now to join our team About us We are an award‑winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically‑led organisation. We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS‑run hospital in the East Midlands. Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here: Skilled Worker visa: eligible healthcare and education jobs - GOV.UK Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list. Person Specification Knowledge Requirements Understand person‑centred care Understand the health and social care environment Effective team player able to work with people at all levels within the trust Self‑motivated but also able to motivate others Maintain confidentiality at all times Knowledge of multidisciplinary team meetings Offers appropriate help and advice with sensitivity Seeks ways to improve systems and efficiency Understanding of clinical audit and data collection methodology Knowledge of cancer waiting times policies and procedures Knowledge of Cancer Pathways, cancer care, national initiatives Personalised information agenda including information prescriptions Knowledge of relevant cancer treatments, interventions and terminology Skills and Effort Required Possess effective listening skills Negotiation and influencing skills Ability to deal tactfully with patients and relatives Excellent communication skills with a wide range of professional groups (both clinical and non‑clinical) High degree of concentration Ability to prioritise tasks, work to deadlines and manage own time effectively Deal with difficult emotional situations Show empathy and understand the difficulties faced by people affected by cancer Work with those affected by cancer on a regular basis Effective organisational skills Practical problem‑solving skills Good observation and assessment skills Work as part of a team and use own initiative Qualifications GCSE English Language and Mathematics (Grade A‑C) or equivalent NVQ3 or equivalent through short courses European Computer Driving Licence or equivalent NVQ Level 4 or equivalent experience Experience Relevant health or social care experience Experience of multi‑professional working Experience of coaching/teaching patients and carers Experience of using Microsoft Office and web‑based systems e.g. PAS, case‑note tracking, ORION Research experience IT skills Contractual Requirements Flexible approach to work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Sherwood Forest Hospitals NHS Foundation Trust #J-18808-Ljbffr