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One Stop
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Job Title Customer Service Assistant Company One Stop Stores Ltd (a subsidiary of Tesco) About the role We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast‑paced retail environment where no day is the same. Your role will involve providing excellent customer service, stocking shelves, processing payments and helping to maintain the store’s appearance. As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on‑the‑job coaching and feedback, ensuring the store remains a safe and welcoming place for all. Key responsibilities I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey. I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere. Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work. I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available. I always follow the Think25 policy when serving age‑restricted products to all customers. Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion. At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received to keep myself, others and the store safe and compliant. If this store has a Post Office Local, my duties will include the day-to-day operations of the post office; I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass in order to proceed with this role. If these checks fail, the job offer may be withdrawn. What’s in it for you? One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop balances the benefits of a large organisation with the close‑knot feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues, and we’re always looking for enthusiastic individuals to join our growing team. Flexible Working We know life looks a little different for each of us. That’s why at One Stop we always welcome discussions about flexible working. Whether you’re at the start of your career, a career changer, a parent, a carer or nearing retirement, we’ll talk about how we can support you throughout your application. One Stop Benefits At One Stop, we value our colleagues just as much as our customers. To explore the full list of colleague benefits, click here and scroll to the bottom of our Careers Page. (As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.) Community Involvement Being part of the community is at the heart of everything we do. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Whether it’s climbing mountains, running marathons or organising a local raffle, our colleagues go the extra mile to support the causes they care about. Diversity & Inclusion at One Stop Everyone is welcome at One Stop. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives and experiences of our colleagues. We are a Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process, including interviews. Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment where everyone can thrive and be themselves. Additional Information One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can. Seniority Level Entry level Employment Type Full‑time Job Function Other Industry Retail #J-18808-Ljbffr
