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Telephone Collections Agent

3 weeks ago

South Yorkshire, United Kingdom TipTopJob Full time

Telephone Collections Agent

Pay: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k
Job Type: Full-time 37.5 hours, Permanent
Location: Sheffield

Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you

Key responsibilities as a Telephone Collections agent:

  1. Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
  2. Occasional outbound calls to those who have failed to make payment / contact.
  3. Occasionally negotiating with customers on live chats.
  4. Taking payments.
  5. Completing basic affordability checks and income and expenditures forms.
  6. Negotiating payment arrangements where a customer cannot pay in full.
  7. Identifying vulnerable customers.
  8. Sign-posting customers with financial difficulties to non-profit debt advice agencies.
  9. Dealing with customer queries and handling disputes.
  10. Updating accounts and ensuring all notes are correct on our systems.

Skills needed as a Telephone Collections Agent:

  1. Customer service or contact centre experience (2 years preferred).
  2. Excellent communication skills – able to interact effectively at all levels.
  3. Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
  4. Confident in dealing with customers over the telephone – often in difficult circumstances.
  5. Friendly and empathetic, with good active listening skills.
  6. Ability to problem solve and provide customers with options in line with our client and company guidelines.
  7. Confident negotiator to achieve the shortest arrangements to fulfil client requirement.
  8. Previous practical office administration experience.
  9. Being comfortable in using a variety of technologies and software systems.

Benefits as a Telephone Collections Agent:

  1. Company pension.
  2. Colleague discount scheme.
  3. Christmas Savings Scheme.
  4. Free on-site parking.
  5. Employee Assistance Programme.
  6. Birthday holiday allowance.
  7. Attractive bonus, incentives and performance rewards.
  8. Death in service benefit.
  9. Hybrid working (subject to reaching required standards).

If you have the experience and skills needed for the role as a Telephone Collections Agent, please apply #J-18808-Ljbffr