Technical Specialist

Technical Specialist – Allianz Partners Location: Office Based (Croydon) Salary: £40,000 - £45,000 (DOE) Bonus: £4,000 performance bonus Start Date: ASAP Overview As a Technical Specialist, you’ll play a key role in enhancing our roadside service capabilities through expert diagnostics, real‑time technical support, and fault analysis. You will serve as the go‑to expert for repair insights, warranty guidance, and remote problem‑solving, ensuring rapid and efficient roadside repairs that keep our customers moving. This is an exciting opportunity for an experienced technician to shift into a more strategic and technically focused role within a global business that values growth, innovation, and service excellence. Responsibilities Act as a primary technical contact for repair advice, diagnostics, and administrative procedures Resolve breakdown issues through remote diagnostics and technical phone support Analyse vehicle fault data to improve roadside fix rates and customer satisfaction Collaborate with clients and internal teams to enhance repair quality and operational performance Support warranty teams with expert guidance on fault identification and claims processes Create and maintain technical documentation, bulletins, and an internal knowledge base Participate in technical updates, appraisals, and cross‑functional improvement projects Contribute to procedural updates and training to maintain service excellence About You City & Guilds Technician NVQ Level 3 or equivalent (essential) Strong communication and problem‑solving skills Proven ability to analyse and interpret complex fault data High‑level competency in Excel and technical documentation Experience with BMW systems or similar diagnostic platforms (desirable) Flexible, proactive, and calm under pressure Strong admin, multi‑tasking, and team collaboration abilities A clean, current driving licence Desirable Master Technician certification and High Voltage Level 3 Familiarity with BMW remote diagnostic tools and warranty processes Benefits Pension Scheme – Auto‑enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service Private Medical Cover Life Assurance – 4x your annual basic salary Flu Vaccinations & Eye Care Vouchers Free Roadside Assistance – After 6 months' probation Travel Insurance – At a discounted rate Interest‑Free Season Ticket Loan – After probation 3 Paid Volunteering Days Per Year – After 12 months of service Discounts – On Allianz products and a wide range of retail and lifestyle brands Comprehensive Employee Assistance Programme (EAP) – 24/7 access to wellbeing, legal, financial, and mental health support from day one Recognition & Rewards – For high performance and long service Ready to Make an Impact? At Allianz Partners UK, we’re committed to your growth, your ideas, and your success. If you’re ready to bring your technical skills to a team that values forward‑thinking and hands‑on expertise, we want to hear from you. Apply now and take the next step in your career with a global leader in roadside support and customer experience. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. We are proud to be an equal‑opportunity employer and encourage you to bring your whole self to work. #J-18808-Ljbffr