Service Team Leader

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers. As a Checkout Team Leader you’re the driving force behind our Checkout team and as part of your role you will: Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkoutsCreate a team that delivers outstanding, friendly and helpful service to all our customersCreate an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvementBuild a supportive and performance driven culture where achievement and contributions are recognised and rewardedConfidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective actionEnsure all policies, procedures and legal obligations including cash handling, are followed as specified by the companyBe responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where requiredMinimise waste, delegating put backs to be completed in a timely manner In return for your hard work we will offer you: Fully flexible shift patternsSix weeks holiday (including bank holidays)15% discount in our supermarkets and convenience stores available from the day you join usAdditional 10% discount card for a Friend or Family memberCareer progression and development opportunitiesSubsidised in store cafe or shop floor rangesCompetitive pension and life assuranceHealthcare/Well-being benefits including Aviva Digital GPMorrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots moreOptional Payroll charity donationsA range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey. About you You’ll be the kind of person who has: Ability to build and maintain effective relationshipsExperience in developing and leading teams, coaching to build competence and confidence for high performanceStrong operational and technical knowledge of the Service departmentAble to effectively plan, organise and manage own and direct reports workloadAble to work to strict deadlines What happens next? Click apply today to join our team - it only takes a couple of minutes We’ll contact you soon, so please check your emails and phone regularly. Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link At Morrisons, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at hourlyresourcing@morrisonsplc.co.uk. Alternatively if you need adjustments at interview stage, if you're invited for interview you'll be given a local contact who can support you with this. About us We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you... We're Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are #J-18808-Ljbffr